Family/Trip Coordinator

Family/Trip Coordinator

Zum is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas.

Zm is looking for a Family/Trip Coordinator to help families register for school bus transportation using the Registration Tool. Work with the Routers to determine if students are eligible for transportation depending on their home address/school. Partner with the district on communication with parents/students about school bus registration. Take field trip or Charter business orders through the electronic mail system or over the phone. Provide accurate pricing information to customers. Enter and record trips into company's database system. Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers. Generate trip reports as needed for Location management or others. Communicate with customers, invoice trips and track payments. Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips. Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc. Encourage compliance with company policies and procedures. Perform various administrative tasks. Other duties as assigned.

Requirements: High school Diploma or equivalent required; completion of college level courses preferred. 3-5 years' experience in customer service environment required. Strong customer service skills required. Solid data entry skills required. Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc. One or more years of driving experience on field trips preferred. Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers. Highly organized and able to work with minimal supervision.

The targeted pay range for this role is $64,000 - $69,000 USD. Zm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.