Principal Customer Experience AI Architect
$235kLiberty Personnel Services, Inc.
Job Details:
Principal Customer Experience AI Architect
Location: Franklin, TN (Hybrid)
Our client is seeking a Principal Customer Experience AI Architect to lead the design and transformation of enterprise customer engagement platforms. This highly visible role combines Conversational AI, Generative AI, cloud architecture, and customer experience strategy to deliver next-generation voice and digital solutions.
Responsibilities
- Define enterprise customer experience architecture and modernization roadmaps
- Design Conversational AI, virtual agent, and agent-assist solutions
- Lead AI-driven customer engagement initiatives across voice, chat, and digital channels
- Architect scalable cloud-based CX platforms and integrations
- Partner with business and technology leaders to align customer experience strategy with business objectives
- Lead architecture reviews, governance, and technology standards
- Support strategic initiatives, solution design, and executive stakeholder engagement
- Mentor architects and technical leaders across multiple programs
Requirements
- Strong experience with enterprise contact center and customer experience platforms
- Expertise in Conversational AI, Generative AI, and intelligent automation solutions
- Experience architecting solutions on Google Cloud Platform (GCP)
- Knowledge of customer engagement ecosystems and omnichannel platforms
- Experience integrating CX platforms with CRM and enterprise applications
- Strong understanding of cloud-native architectures, APIs, and modern application design
- Proven ability to lead enterprise transformation initiatives and advise senior stakeholders
- Excellent communication, leadership, and consulting skills
Preferred
- Experience with Google CCAI, CES, Vertex AI, or similar AI platforms
- Experience with Genesys, Cisco, Avaya, or other enterprise contact center technologies
- Background in enterprise consulting, digital transformation, or customer experience strategy
- Experience leading AI-enabled customer service modernization programs
Excellent compensation, bonus potential, comprehensive benefits, and the opportunity to shape large-scale AI and customer experience transformation initiatives.
Edgar Unthank
1001 Conshohocken State Road, Suite 2-410 | West Conshohocken, PA 19428
Direct Line: Show phone number
To apply, send resume to: View email address on libertyjobs.com
#IT
#midsenior
#libertyjobs
Vacancy posted 27 days ago
Similar jobs that could be interesting for youBased on the Principal Customer Experience AI Architect in Franklin, TN vacancy
- Aristocrat Leisure, based in Franklin, TN, is looking for a Principal Engineer to lead technical initiatives for our next-generation gaming... ...engineering excellence. The ideal candidate has extensive experience in C#, .NET, and strong skills in multi-threading and secure...Principal
$65 - $75 per hour
...IT Solutions Architect – Observability & Infrastructure Brentwood, Tennessee Hybrid Role (3... ...background in IT infrastructure, hands‑on experience with observability platforms, and the ability... ...and endpoint technologies Exposure to AI‑enabled operations, automation, or...SuggestedHourly payFull timeContract workEight Eleven Group
Brentwood, TN4 days ago$140k - $180k
...Principal Security Engineer The Principal Security Engineer role... ...implementation. Required Skills/Experience: ~10 or more year of... ...Understanding of Generative AI and Agentic principles ~... ...Working knowledge of common architect and patterns across networking...PrincipalFull timeLocal areaMonday to FridayFlexible hoursShift workCitizens Financial Group, Inc.
Franklin, TN4 days ago- ...ensuring compliance, and providing guidance to employees. The ideal candidate will have a bachelor's degree and over five years of experience in benefits administration. Key responsibilities include managing benefit programs, conducting open enrollment sessions, and...SuggestedFull time
- ...years of commercial project management experience. We require excellence in communication... ...construction administration. Manage firm and customer expectations in a fast paced, service... ...Requirements: 5+ years experience as a project architect or project manager on commercial and...SuggestedContract workInternship
The Innovations Group, LLC
Franklin, TN19 hours ago - ..., Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website... ...Card Holder/EAD (GC) can apply for this Job Required Skills: Architect and Design solutions. Provide technical expertise in...Permanent employmentFull timeTemporary workFlexible hours
E-Pro
Franklin, TN4 days ago - Sr. Principal Engineer - Wet The Sr. Principal Engineer role leads the R&D delivery of high stakes and complex projects for the Wet Technology... ..., engineering or relevant field Minimum of 8 years' experience in similar role In-depth technical knowledge regarding Wet technology...Principal
- ...overseeing commercial projects from design to construction. The ideal candidate will have at least 5 years of project management experience, excellent communication skills, and proficiency in Revit and AutoCAD. Responsibilities include managing schedules, budgets, and...Internship
$75k - $100k
...onboarding, and providing ongoing support beyond coaching calls. The ideal candidate will have a Bachelor's degree or equivalent experience, preferably 2+ years in client success, and be skilled in Salesforce and other technologies. The position offers a competitive salary...- ...A leading apparel brand in Franklin, TN is seeking a part-time Sr Brand Ambassador to enhance the customer experience. The role involves engaging with guests, providing product knowledge, and promoting brand loyalty. Ideal candidates are energetic individuals with retail...Part timeFlexible hoursAfternoon shift
Unsubscribed
Franklin, TN19 hours ago - ...from early concepts through construction documentation. This is a great opportunity to build hands-on experience while working alongside experienced landscape architects. Produce plans, sections, elevations, and detailed drawings with accuracy and efficiency Implement...Full timeMonday to Friday
Pape-Dawson
Franklin, TN19 hours ago - ...data science and software engineering, with a focus on creating robust back-end systems. The ideal candidate has over 5 years of experience in backend software engineering, strong Python skills, and a proven track record of building applications that handle large volumes...
OMNIA Partners
Franklin, TN1 day ago - Schneider Electric is seeking a Tender Architect Team Lead in Franklin, TN. This role involves overseeing power systems solutions and... ...in Electrical Engineering with at least 3 years of engineering experience in the electrical industry. The position supports remote work...Remote work3 days per week
- Job Opportunity: Tender Architect Team Lead - Franklin, TN Schneider Electric USA, Inc.... ...relationships with strategic internal and external customers to understand their needs and... ...years of progressive, post-bachelor’s experience in engineering in the electrical industry...Local areaRemote work3 days per week
- ...strategies, and be responsible for building engagement through your words. This role is ideal for someone with significant B2B content experience and a passion for brand development. Comprehensive benefits include medical coverage, 401(k) matching, and generous PTO policies....
- ...Technical Lead in Franklin, TN. This permanent position involves architecting solutions, mentoring team members on Big Data technologies,... ...associated tools. Ideal candidates will possess extensive experience in data engineering and a strong programming background in Python...Permanent employment
- ...Overview We are seeking a highly skilled Generative AI Specialist with hands on experience in prompt engineering, LLM model fine tuning, and Novasonic... ...applications. Novasonic Integration: Implement and customize Novasonic frameworks/tools for advanced AI workflows,...
Yantran LLC
Franklin, TN19 hours ago - Eightelevengroup is searching for an IT Solutions Architect specializing in observability and infrastructure to support modernization... ...strategy. The position requires significant IT infrastructure experience, hands-on Dynatrace expertise, and collaboration across teams....Full time
- ...Description Position Overview As the Principal AI Strategy Leader , you will spearhead... ...teams. Baseline & Data Readiness: Architect and execute data readiness initiatives... ...day development workflows. PROFESSIONAL EXPERIENCE ~10+ years of experience leading...Principal
- ...should have 5+ years in data engineering, strong proficiency in Spark, Python, and SQL, and a Bachelor's degree in a related field. This position offers the opportunity to work with healthcare data and leverage AI-assisted development tools. #J-18808-Ljbffr SwiftCruit
- ...communities, understanding their lifestyles, and providing world‑class building experience. We are a company full of passionate, hard‑working people who value teamwork, serving our customers, and constantly innovating our product. Signature Homes is currently seeking a...Full timeWork at office
Signature Homes NSH Corp
Franklin, TN1 day ago $150k - $205k
...Aristocrat is seeking a Principal Engineer to master and... ...teams, design and architect significant initiatives... ...Champion utilization of AI tools (e.g., code... ...field (or equivalent experience).Technical expert in C#... ...performance for our B2B customers and bring joy to the lives...PrincipalFull timeVisa sponsorshipWork visaAristocrat Leisure
Franklin, TN2 days ago- ...development, and content creation, along with the ability to build a high-performing team. The ideal candidate will have startup experience and be AI-native, capable of leveraging technology to enhance marketing strategy. The position is in-person, located in Franklin, TN,...
- .... (CEC) is growing and we have an excellent opportunity for a Principal Hydrogeologist in our Nashville office. As a Principal with CEC... ...the ability to obtain licensure in AL and GA; Demonstrated experience leading a team of field and administrative personnel, technical...PrincipalTemporary workWork at officeLocal area
Civil & Environmental Consultants, Inc.
Franklin, TN4 days ago - ...problem is insurmountable. Industrial Water/Wastewater Engineering Principal at CEC, you will develop strategic vision, lead the growth and... ...Professional Engineer (PE) license required Demonstrated experience in business development and client relationship management...PrincipalTemporary workWork at officeLocal area
- ...programs for Safety, Health, Environment,Quality ,Ethics, Compliance,CSRand Sustainability What you need:(requirements) 8+ years of experience in database design, architecture, and administration Deepexpertisein relational (e.g., Oracle, SQL Server, PostgreSQL, MySQL)...Worldwide
- ...Overview: Android Architect Brent Wood, TN Long Term Contract Responsiblities: Experience architecting iOS to Android porting Experience handling various app/hardware integrations Hands on Kotlin flexible to handle offshore team...Long term contractFlexible hours
r2 Technologies, Inc.
Brentwood, TN4 days ago $750 per month
...or handicap. Overview The Sr. Architect, Enterprise serves as the organization's principal architecture leader responsible... ...Data, Artificial Intelligence (AI), Enterprise Integration, and Digital... ...Engineering, or equivalent work experience in the field of web development,...Work experience placementWork at officeRemote workFlexible hours$65k - $85k
...team! Technicians provide enterprise-level assistance to our customers, diagnose, and troubleshoot technical issues, answer queries and... ...or equivalent combination of related education, training, and experience Ability to commute to the Franklin, TN office. Ability to...Full timeWork at officeRelocation- ...follow up phone calls. Foster strong relationships with our customers to maintain a high level of client retention. Presents and... ...Minimum Requirements ~4+ years of large Commercial P&C sales experience ~ Currently licensed for P&C insurance sales. ~ Proven...Principal
Commercial Insurance Associates LLC
Brentwood, TN1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Principal Customer Experience AI Architect. Be the first to apply!
Related searches
- principal Franklin, TN
- customer marketing Franklin, TN
- customer retention Franklin, TN
- customer project program manager Franklin, TN
- customer engineer Franklin, TN
- work from home customer Franklin, TN
- customer satisfaction Franklin, TN
- customer experience associate Franklin, TN
- customer experience trainer Franklin, TN
- vp customer experience Franklin, TN