RT, CPAP Support

This employee performs virtual equipment education and coaching in a timely and professional manner. Generally responsiblefor the education and coaching of customers who have received CPAP and Bilevel devices provide technical assistance with equipment JOB FUNCTIONS Participates in the training of all RTs/SETs Provides coaching/clinical outreach to patients via dialer as assigned Identifies escalations of care and makes recommendations as needed Ensures quality service by following and adhering to departmental and company policies, procedures, and standards Assists customers through coaching of company's products by adequately assessing customer compliance,thoroughly explaining product benefits, and assisting with escalating communication to clinical staff asnecessary Ensures continuity of care by ensuring open communication with internal and external team members Provides customer follow up as required Reviews clinical testing/results to ensure appropriate standard of care of PAP device Qualifications. Education High SchoolDiplomaor General Education Degree (GED), required Education Graduate of an AMA approved respiratory program, required Work Experience Minimum of one year experience in DME, required Familiar with equipment and services provided in the home healthcare setting orother experience in patient care Knowledge, Skills, and Abilities Must have excellent customer service and human relations to interface with patients, doctors,and other referral sources Must be computer literate Work well individually and as team member Must function in fast-paced environment Licenses and Certifications Must remain certified, registered, orlicensed by the applicable state and/ornational board governing clinicalpractice or as otherwise permitted by law In all states, CRTs and RRTs are qualifiedfor this position Will be required to obtain additional state licensing for states assigned EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans #J-18808-Ljbffr Lincare Holdings Inc.