IT Support Technician
Lumen Solutions Group Inc.
IT Support Technician
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.
Role: IT Support Technician
Location: Brooklyn, NY (5 Days Onsite)
Job Type: Contract
Job Summary: We are seeking a skilled IT Support Technician to provide dedicated onsite technical support for a high-volume testing center in Brooklyn, NY. This role is ideal for candidates with strong desktop support experience, excellent troubleshooting skills, and hands-on expertise with Windows, macOS, Active Directory, and networking.
Key Responsibilities
- Provide onsite support for desktops, laptops, printers, and peripheral devices.
- Install, configure, maintain, and troubleshoot Microsoft Windows and Apple macOS systems.
- Resolve hardware, software, and network connectivity issues.
- Support Microsoft 365, Active Directory, device provisioning (Autopilot), and user account management.
- Configure and deploy desktops, laptops, handheld devices, and printers.
- Document technical issues, maintain support records, and ensure minimal system downtime.
- Support additional Client's locations when required.
Required Qualifications
- 4–6 years of Desktop/IT Support experience.
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, and PC Hardware.
- Hands-on experience with Networking (TCP/IP, Ethernet).
- Excellent troubleshooting, customer service, and communication skills.
- Ability to work independently in a fast-paced onsite environment.
Preferred Qualifications
- Experience with Apple macOS and Oracle client applications.
- Device provisioning using Windows Autopilot.
- A+ and/or Network+ Certification.
- Knowledge of CAD software is a plus.
Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
Vacancy posted 1 day ago
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