Help Desk Specialist Tier 2
Top Prospect Group
Ready to take your IT troubleshooting skills to the next level? Join a collaborative IT team where you'll solve technical challenges, support end users, and keep essential systems running smoothly.
All candidates should make sure to read the following job description and information carefully before applying.
CONTRACT TO HIRE - 3-6months
35-43/hr during contract then 75-80K annual compensation upon conversion plus benefits
Onsite in Flushing Queens
Skills: CompTIA A+, Windows, macOS, Microsoft 365, Active Directory, DNS, Citrix Virtual Desktops Jira, Confluence, Mobile Device Management, hardware/software troubleshooting, printer and peripheral support, patch management, remote support tools, break fix
We're seeking a Tier 2 Help Desk Technician with 2–4 years of hands-on IT support experience to troubleshoot hardware, software, network, and virtual desktop issues across Windows, Mac, and mobile environments.
Responsibilities
- Troubleshoot computers, printers, scanners, mobile devices, and network-related issues.
- Support Microsoft 365, Active Directory, file servers, permissions, and Citrix virtual desktops.
- Manage and document support tickets using Jira and create technical documentation in Confluence.
- Assist with mobile device management, software installations, patching, and security updates.
- Provide remote support, escalate complex issues, and deliver excellent end-user service.
Qualifications
- 2–4 years of hands-on IT support experience and required CompTIA A+ certification.
- Strong troubleshooting, communication, and customer service skills.
- Experience with Windows command-line tools, remote support, and ticketing systems. xhyhwjd
- A technical degree or equivalent practical experience preferred.
Vacancy posted 13 days ago
Similar jobs that could be interesting for youBased on the Help Desk Specialist Tier 2 in Queens Village, NY vacancy
- ...software troubleshooting, printer and peripheral support, patch management, remote support tools, break fix We're seeking a Tier 2 Help Desk Technician with 2–4 years of hands-on IT support experience to troubleshoot hardware, software, network, and virtual desktop...SuggestedContract workRemote work
Top Prospect Group
Queens, NY4 days ago - Amazon Leo is seeking a motivated Tier 2 Technical Care Associate to provide timely, accurate support to Leo customers across phone, email, and chat. You will handle escalations from Tier 1, document steps clearly, and collaborate with cross‑functional teams to resolve...SuggestedRemote job
- Job Title English-Spanish Bilingual Tier 2 Technical Support Representative Company Callnovo Location Remote / Freelancer Contract;... ...languages. Prior experience in customer support, call center, help desk, or technical support. Ability to work 3:00 PM - 12:00 AM Central...SuggestedContract workFreelanceRemote work
- LivTech is seeking a Customer Support Tier 2 Specialist in the United States to expertly handle escalated, brand-specific issues. You will diagnose complex problems, analyze logs and system behavior, and clearly document findings for engineering teams. You will mentor Tier...Suggested
- Information Technology Help Desk Analyst First point of contact for users who call our IT Service... ...knowledge management process to resolve tier 1 incidents and requests in a timely... ...Service Desk Manager. Desired Qualifications 2+ years of experience in IT, including 1+...SuggestedContract workWork at office
- ...Benefits We are seeking a highly skilled Tier 2 level Helpdesk Technician to provide technical... ...hardware/software issues. Reporting to the Help Desk Manager, under general supervision, the Network Support Specialist will be responsible for but not limited to:...Work at officeLocal areaRemote work
Top Prospect Group
Queens Village, NY14 days ago $94.73k - $118.74k
Position InformationNY HELPS: No55-b/c Eligible: NoAgency: Mental Health, Office ofTitle: Data Analyst 2; Central OfficeOccupational Category: I.T. Engineering, SciencesSalary... ..., psychologists, and behavioral health specialists, to understand their data analysis needs and...Permanent employmentFull timeInternshipWork at officeRemote workState of New York, USA
Bronx, NY5 days ago- Help Desk Analyst 2 [must have Citrix and VD I] Franklin or Madison County, OH/On-Site 6+ Months Interviews will be onsite. Location TBD after candidate screening. Candidates will work onsite in Franklin or Madison County. Job Description The primary duty of the professional...Remote work
- Fluke seeks a Technical Customer Support Tier 1 specialist to learn Fluke Reliability software and deliver support to customers, partners, and internal teams via telephone, email, web meetings, and chat. This is a ground floor opportunity within a growing team with potential...Remote job
- ...Level 2 Help Desk Technician About the Role We are seeking a motivated and technically skilled Level 2 Help Desk Technician to join our growing team. This role is ideal for an IT professional who enjoys troubleshooting complex technical issues, working directly with...Full timeRemote work
Green Key Resources
Nassau County, NY3 days ago - Hyundai AutoEver America is hiring a Service Desk Rep II for an on-site, West Point, GA role on the 2nd shift (2:00pm - 10:30pm). You will provide initial technical support via phone, email, messaging, and walk-up requests, troubleshoot software and hardware on laptops...Afternoon shift
- ...clogs, and faulty fixtures. You will work independently in customers’ homes, providing clear, honest information and top-tier service. The role offers a $2,500 sign-on bonus, full-time hours, and a strong growth path. Join a company with 75+ years of expertise and a focus...Full timeWork from homeRelocation package
- ...mobile device management, and troubleshooting Tier II technical issues in a fast-paced... ...printers, and peripherals Use Service Desk tools to track, prioritize, and resolve support... ...Required Qualifications Minimum 2+ years of hands-on experience in desktop...Long term contractMonday to Friday
3B Staffing LLC
Brooklyn, NY5 days ago $25 - $28 per hour
...has an immediate career opportunity for a Help Desk Technician to provide fast and useful... ...Escalate complex or unresolved issues to Tier II/III support teams as necessary. Handle... ...response. Requirements Minimum of 2 years of experience diagnosing, troubleshooting...Hourly payTemporary workImmediate startRemote work- ...and third-party vendors to resolve issues and improve client environments. Perform other assigned tasks. Job Qualifications: ~2-4 years of hands-on IT support experience, including onsite work (MSP experience preferred). ~ Proven ability to run and terminate...Remote work
DigaCore Technology Consulting
Woodmere, NY2 days ago - HBCUNetwork in Philadelphia, PA seeks a Math Intervention Specialist for grades K-2 to support student achievement in mathematics with Tier II/III instruction. The role provides targeted, data-driven instruction to students struggling, tracks progress, and communicates...
- ...motivated and technically skilled IT Support Specialist to join our growing team. This role is... .... Key Responsibilities Provide Tier 1–2 technical support for end users across... ...professional experience in IT support or help desk roles. ~ Strong knowledge of Microsoft...Full timeRemote work
TBG | The Bachrach Group
Garden City, NY2 days ago - ...Essential Functions The Math Intervention Specialist K-2 is responsible for supporting student... ...in Mathematics with special attention to Tier II and III instruction. The Interventionist... ...teachers, administration, and families to help identify best practices for individual...Full time
$31.6 - $47.4 per hour
...problems that haven’t been solved before, helping develop a rocket, a factory, and a... ...the guidance of engineering and technical specialist team perform hardware repair and testing... ...operations and daily maintenance About You: 2+years of relevant experience working with...Monday to FridayDay shift- Required Skills A minimum of 4 years of experience with the following skill sets: Strong understanding of software testing best practices and test methodologies. Strong understanding and experience developing test cases (regression, functional, unit, integration...Temporary work
Delan Associates, Inc
Brooklyn, NYa month ago - ...Regional Travel Required Field Technician Level 2 A senior-level telecommunications professional responsible for leading complex installations, maintenance, and decommissioning of telecommunications infrastructure, such as in Central Offices, data centers, and other...Second jobWork at office
ADEX
East Elmhurst, NY1 day ago - ...estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal... ...helpdesk staff or the IT Manager with clear documentationREQUIREMENTS1-2 years of experience in a helpdesk, desktop support, or IT support...Full timeWork at officeRemote work
Friedman Vartolo LLP
Garden City, NY4 days ago - ...professional liability, health care, public entity, workers' comp, property and personal lines. With more than 50 locations and more than 2,000 team members throughout the United States and Europe, Bridge has access to more than 200 standard and excess & surplus lines...Hourly payContract work
- ...motivated and tech-savvy individual to fill a Support Specialist position in our organization. The Tier 1 Support Specialist is responsible for providing... ...a high-level customer service by ensuring that the Help Desk provides timely responses to all issues Evaluate...Casual work
eVero Corporation
Syosset, NY5 days ago - ...complex matters. Continually identify opportunities for functional improvement in applications. Provide tier-2 support of application incidents reported through the help desk. Maintain up to date documentation. Implement changes using documented processes that are compliant...Work experience placementWork at officeRemote work
- ...About the job Workforce Data Analyst Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst) Workforce Analyst requires: Previous workforce management or real time analysis experience in a call center. 2 days...Temporary workWork at officeShift work2 days per week
Global Channel Management
Port Washington, NY3 days ago - ...Level 2 IT Support Engineer Position Overview We are seeking a motivated and technically skilled Level 2 IT Support Engineer... ...experience. Collaborative: You're comfortable sharing ideas, helping teammates, and receiving constructive feedback. Growth-oriented...Full timeWork at officeRemote work
Green Key Resources
Nassau County, NY3 days ago $45k - $52k
...legacy. As a Social Media & Marketing Specialist, you’ll help tell that story. From capturing client... ...Builder, Leader, and eventually Legacy tiers within our marketing division. What You... ...In the next 10 years, we will transform 2,000 homes a year at $100 million in...Full timePart time- ...experience with the following skill sets: 1.Building and supporting highly available and scalable infrastructures (Linux server/containerized environments) 2.Managing and maintaining UNIX systems 3.Technical and user documentation. 4.Designing 3-tiered infrastructure...Contract work
- ...peripherals) Serve as an escalation point for the Service Desk, ensuring completion of Service Desk Tickets within... ...Computer Science, or a related field is a must . ~2 years prior experience proving Tier 2 IT Support is a must . ~ Strong Application-...Full timeWork at officeRemote workMonday to FridayWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Specialist Tier 2. Be the first to apply!
Related searches
- companies hiring holiday help Queens Village, NY
- help wanted no experience Queens Village, NY
- seasonal holiday help Queens Village, NY
- better help Queens Village, NY
- help people Queens Village, NY
- help wanted Queens Village, NY
- full time general help wanted Queens Village, NY
- self help Queens Village, NY
- farm help Queens Village, NY
- christmas holiday help Queens Village, NY