Patient Care Navigator
Apolis
Patient Care Navigator Bilingual (Mandarin & English)
Location: Phoenix, AZ 85027 (100% Onsite) Job Type: Direct Hire | Permanent Employment Type: W2 Salary: $45,000$48,000 per year
Job Summary: We are seeking a compassionate Bilingual Patient Care Navigator (Mandarin & English) to support patients throughout their healthcare journey. This role involves coordinating specialist referrals, scheduling diagnostic appointments, providing patient education, managing care coordination, and ensuring excellent patient service while maintaining HIPAA compliance.
Required Skills & Qualifications:
- Fluent in Mandarin and English (Required)
- Experience as a Patient Navigator or in Case Management/Care Coordination
- Experience with specialist referrals, diagnostic scheduling, and patient follow-up
- Strong knowledge of HIPAA and EMR/EHR documentation
- Excellent customer service and communication skills
- Active Arizona Fingerprint Clearance Card
- Bachelor's degree in Nursing (BSN) preferred
- Case Management Certification (CCM) preferred
- Experience with healthcare software platforms
- Self-motivated with strong organizational and multitasking skills
Key Responsibilities:
- Coordinate specialist referrals and diagnostic appointments
- Educate patients and provide ongoing care navigation
- Manage patient records and documentation in EMR/EHR
- Support patients with chronic care needs and follow-up
- Collaborate with the care team to improve patient outcomes
- Build relationships with community healthcare providers and organizations
Schedule: Full-time | 100% Onsite | May require occasional extended hours.
ApolisVacancy posted 11 hours ago
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