Guest Experience Host

We are tangled up in small town roots here at Tangled Roots Craft Beer and Kitchen!Our name reflects that our company is made up of different people from different places all tangled together with one common goal – bringing a remarkable small-town hospitality experience to each and every guest - every time.Since we opened the doors of our flagship brew pub in 2016, we have been adding new locations rapidly and expanding the opportunities for all team members!Take your Career to the next level with the benefits of Tangled Roots:Growth Opportunity availableCompetitive wage opportunitiesGenerous time off policies401K + MatchingHealth Benefits including medical, dental, vision and moreEmployee Discounts on beer, food, and retail!At Tangled Roots we take pride in "embracing your nature”. Would creating a uniqueROLES AND RESPONSIBILITIESThe host is essentially the face of the restaurant. The customer service and energy the hosts show the moment the guests walk through the doors can shape their entire experience here at Tangled Roots.PRIMARY DUTIES INCLUDEGreeting the guests, the moment the enter the doorsAnswer phone call or in person reservationsHandle general phone calls and transfersAnswer guests’ questions pertaining to the restaurant and the menuAssist wait staff as neededProviding accurate wait times and escorting customers to the dining and bar areas.Ensure we provide excellent customer service and a pleasant dining experience to our guests.Address any complaints to help resolve themObtain knowledge of the beer, wine, and food menuAssist other individuals as neededUp-keep on the cleanliness of the restrooms and keep them stockedTangled Roots participates in E-Verify and will conduct employment eligibility verification checks on new hires after a job offer is accepted, in accordance with the Federal Law.QUALIFICATIONS AND EDUCATION REQUIREMENTSServe Safe Certificate within 2 weeks of employment.PREFERRED SKILLSFor this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.Critical thinking skillsTeamwork and leadership qualitiesCommunication skills #J-18808-Ljbffr