Project Manager

Project Manager

Location: Tallahassee FL (Hybrid; Position can be remote, but requires candidate to be onsite for meetings and presentations on select days throughout the month/year at DCF Headquarters in Tallahassee; Negotiable)

Duration: 12+ months with possibility to extension

Job Description:

The client is seeking a Project Manager with specific contact center solution experience.

The activities this candidate will be tasked with include, but are not limited to the following:

1. Work closely with stakeholders at all levels including business leadership, executive teams, project teams, and business users.

2. Develop project charters and identify appropriate technology to meet business goals, working with internal groups and third-party providers to develop an effective solution that meets all stakeholder goals.

3. Interface with the technology team members, and with external managed services providers.

4. Become the in-house expert on available technology solutions in the areas of Contact Center.

5. Develop strong relationships with business units and contractors for the express purpose of migrating the Contact Center to a new Contact Center solution.

6. Develop and manage budgeting, project planning, and resource planning.

7. Lead internal business and technology updates, produce status reports, and provide verbal and written communications on performance.

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

Minimum Required KSAs:

1. 4-year college degree or relevant education and experience.

2. 5+ years of experience leading and managing large scale efforts in current Contact Center technology such as Avaya, Cisco, Genesys, Five9 or NICE InContact.

3. 5+ years of experience leading and managing Contact Center projects involving large scale efforts in state government.

4. 5+ years of experience leading and managing Contact Center projects involving large scale efforts in current Contact Center technology such as Avaya, Cisco, Genesys, Five9 or NICE InContact. (Preferred)

5. Highly motivated and shows initiative.

6. Exceptional organization and time management skills.

7. Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure.

8. Ability to drive effective meetings: workshops, design, and problem-solving sessions.

9. Able to scale, apply, and adapt project management methodologies and frameworks.

10. Manage all project documentation.

11. Demonstrate and apply strong problem solving, analytical and conflict management skills.

12. Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.

Education: Bachelor’s or Master’s Degree in Business Administration, Management or Analytics, or other related field (Preferred)

Certifications: PMP Certification is required.