Parts Counterperson

Parts Counterperson - Job Description

COMPANY:
Harbor Rail Services has been in the railroad business for 35 years, operating 50 locations nationwide, and is a leading provider of railcar maintenance and repair services. The company is committed to the training and development of its employees, offering competitive compensation, benefits packages, and growth opportunities. Safety is the first priority, supported by strong leadership and rigorous safety standards.

POSITION:
Parts Counterperson

REPORTS TO:
Location Supervisor/Manager

JOB TYPE:
Full-Time

JOB SUMMARY:
The Parts Counterperson supports daily operations by managing parts inventory, coordinating parts orders, and providing customer service for maintenance and repair activities. This position serves as a key point of contact for technicians, vendors, and customers to ensure timely availability of parts and efficient service operations.

Responsibilities include:

• Ordering and sourcing parts for maintenance and repair operations
• Processing parts sales and maintaining inventory levels
• Assisting customers with parts inquiries and service needs
• Supporting customer check-in and check-out activities for service work
• Coordinating with service personnel to ensure parts availability
• Maintaining accurate inventory records and stock levels
• Assisting with service-related administrative tasks as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Order, receive, stock, and distribute parts for service and repair operations
• Process parts sales transactions and maintain accurate documentation
• Monitor inventory levels and place stock orders as needed
• Assist customers with parts inquiries, availability, and pricing
• Coordinate with technicians and supervisors regarding parts requirements
• Perform customer check-in and check-out functions related to service work
• Maintain organized inventory storage areas and accurate records
• Utilize electronic parts ordering systems and service software
• Support after-hours customer parts call-outs as required
• Participate in safety meetings and comply with company safety policies
• Assist with additional duties and special projects as assigned

Job Qualifications

• Must meet all physical requirements and be able to follow directions.
• High school diploma or equivalent required.
• Previous experience in parts sales, inventory management, or service operations preferred.
• Basic knowledge of parts and service work required.
• Experience using electronic parts ordering systems and stock ordering programs preferred.
• Strong attention to detail and organizational skills.
• Basic analytical and quantitative skills with the ability to solve problems.
• Ability to read, write, and communicate in English fluently and professionally.
• Proficiency with basic computer systems and inventory software.
• Valid driver's license preferred.

Physical Requirements

• Must be on feet 66%-100% of the time.
• Frequent need to bend, stoop, reach, and lift materials and parts.
• Ability to lift and carry parts and materials up to 50 lbs.
• Ability to work in warehouse, shop, and office environments.
• Ability to work indoors and outdoors as needed.

Vision Requirements

• Constantly observe inventory, parts numbers, and documentation for accuracy.
• Ability to read computer screens, labels, invoices, and parts catalogs.

Hearing Requirements

• Essential: Must be able to hear clearly and accurately to receive verbal instructions and communicate with customers, vendors, and team members.

Speaking Requirements

• Constant need to verbally communicate with customers, staff, vendors, and service personnel.

Lifting/Carrying

• 25-75 lbs. occasionally (1%-50% of the time)
• Assistance available for lifting over 50 lbs.

Work Hours

• 40 hours per week, with weekend or overtime work as needed

Education and Experience

• High school diploma required
• Experience in parts sales, inventory control, service operations, or a related field preferred.
• Experience with electronic parts ordering systems and inventory management software preferred.

Skills

• Strong leadership and communication skills
• Ability to troubleshoot and make decisions

Work Environment

• Primarily outdoors (66%-100% of the time)
• Exposure to loud noises, dust, and weather elements

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• Holidays
• 7-day operation
• On-call

License/Certification

• Driver's License (Preferred)

Work Location
In person

Harbor Rail Services is an equal opportunity employer. Applicants are considered for available positions without regard to race, religion, sex, national origin, age, pregnancy, physical or mental disability, sexual orientation, sexual expression, gender expression, or any other consideration made unlawful by applicable federal, state, or local laws.

DISCLAIMER:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.