Shift Manager in Training

Job Description Job Title: Shift Manager Departmen t: Operations Reports To: Store Manager / Assistant Manager Exemption Status (FLSA): Non-Exempt Job Summary: The Shift Manager supports a fast, friendly, and clean shopping environment by delivering quality guest service and maintaining an organized store. This role assists with daily operations, including merchandising, pricing, loss prevention, inventory, and fuel transactions, while addressing guest concerns and upholding True North service standards. In the absence of the Assistant Manager, the Shift Manager assumes those responsibilities. Essential Functions: Provide prompt, courteous customer service in accordance with company standards Accurately process customer transactions using point-of-sale systems Maintain a clean, safe, and organized store environment Perform assigned food service tasks following food safety and sanitation requirements, as applicable Perform interior and exterior store duties necessary to support daily operations Customer Service Assist customers and provide product or service recommendations Greet and acknowledge every customer to create a welcoming environment Communicate customer feedback, concerns, and complaints to management Monitor store activity and report suspicious behavior or incidents Handle customer issues and complaints, escalating to the Store Manager when required. Communicate clearly with other team members and guests. Sales and Cash Handling Promote customer loyalty and enroll customers in the rewards program Stay informed on current promotions, advertised products, and sales Upsell by recommending complementary or similar items Accurately process transactions using the POS system while following cash-handling and loss prevention procedures #J-18808-Ljbffr truenorth