Warranty Supervisor of AMER

Position Overview As part of the Navico Group Warranty team, you will be responsible for the warranty agents across Navico Group spanning three Business Unit Teams. The Warranty Supervisor provides managerial and professional expertise across a wide range of warranty issues, oversees daily activities, and sets priorities for a group of warranty personnel to ensure best‑in‑class service to both external and internal customers. This position reports to the Navico Group America Warranty Manager of AMER. Essential Functions Supervise daily warranty operations, including claim intake, validation, and resolution Provide leadership, coaching, and professional development for a team of warranty specialists Ensure compliance with company warranty policies and procedures Partner with engineering, quality, and product teams to address root causes of defects Monitor KPIs such as claim cycle time, approval rates, and customer satisfaction Manage escalated warranty cases and ensure timely resolution Support continuous improvement initiatives and process optimization Maintain accurate records and reporting for internal and external stakeholders Support the resolution of complex customer issues, both internal and external, while advising Warranty Agents on appropriate next steps and best courses of action Handle internal or external customer requests as needed during times of significant volume to help the team achieve performance goals Perform quarterly and annual personnel reviews Required Qualifications Associate's degree, equivalent certifications, or related field (or equivalent experience) 3–5+ years of experience in warranty, customer service, or after‑sales support Previous supervisory or team leadership experience (preferred) Strong analytical and problem‑solving skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) CRM and ERP experience (Oracle and Salesforce preferred) Preferred Qualifications Excellent communication and interpersonal abilities Background in marine, electronics, or manufacturing industries Familiarity with warranty systems and RMA processes Experience working in a fast‑paced, customer‑focused environment Experience with ERP/CRM systems such as Oracle or Salesforce Working Conditions Primarily based in a professional office environment with regular cross‑functional interaction; may require prolonged sitting at a desk Standard business hours with flexibility during peak periods or escalated situations Hybrid schedule: three days onsite, two days remote Occasional time spent in warehouse or service/repair areas to inspect returned products or review warranty claims Fast‑paced setting with multiple priorities requiring strong organization and decision‑making Navico Group promotes a "dress for your day" dress code that may include casual, business casual or business professional attire Occasional travel for training, site visits, or cross‑functional collaboration, up to 20% The hiring range for this position is $62,800 - $90,500 annually. The actual base pay offered will vary based on job‑related knowledge, skills, experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus and participates in Brunswick’s comprehensive benefits program, including medical, dental, vision, paid vacation, 401(k) (up to 4% match), Health Savings Account with company contribution, well‑being program, product purchase discounts, and more. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. If you require accommodation during the application or interview process, please contact View email address on click.appcast.io for support. #J-18808-Ljbffr Dormont Manufacturing Co