Hybrid Warranty Team Lead, AMER

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview: As part of the talented Navico Group Warranty team, you will have responsibility for the warranty agents across Navico Group spanning 3 Business Unit Teams. The Warranty Supervisor provides managerial and professional expertise for a wide range of Warranty issues. The Warranty Supervisor oversees the daily activities and sets priorities for a group of Warranty personnel that ensure best in class service to both external and internal Customers. This position reports to Navico Group America’s Warranty Manager of AMER. At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions: Supervise daily warranty operations, including claim intake, validation, and resolution Provide leadership, coaching, and professional development for a team of warranty specialists Ensure compliance with company warranty policies and procedures Partner with engineering, quality, and product teams to address root causes of defects Monitor KPIs such as claim cycle time, approval rates, and customer satisfaction Manage escalated warranty cases and ensure timely resolution Support continuous improvement initiatives and process optimization Maintain accurate records and reporting for internal and external stakeholders Support the resolution of complex customer issues, both internal and external, while advising Warranty Agents on appropriate next steps and best course of action. Handle internal or external customer requests as needed, during times of significant volume to help the team achieve their performance goals Perform quarterly and annual personnel reviews Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way. Required Qualifications: Associates degree, equivalent Certifications, or related field (or equivalent experience) 3–5+ years of experience in warranty, customer service, or after-sales support Previous supervisory or team leadership experience preferred Strong analytical and problem-solving skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) CRM and ERP experience (Oracle and Sales Force Preferred) Preferred Qualifications: Excellent communication and interpersonal abilities Background in marine, electronics, or manufacturing industries Familiarity with warranty systems and RMA processes Strong interpersonal and communication skills Experience working in a fast-paced, customer-focused environment Experience with ERP/CRM systems (e.g., Oracle, Salesforce) Working Conditions: Primarily based in a professional office environment with regular cross-functional interaction, may require prolonged sitting at a desk Standard business hours with flexibility required during peak periods or escalated situations This role will follow a hybrid schedule, working onsite three days per week and remotely for two days Occasional time spent in warehouse or service/repair areas to inspect returned products or review warranty claims Fast-paced setting with multiple priorities requiring strong organization and decision-making Navico Group promotes a” dress for your day” dress code which may include casual, business casual or business professional attire Occasional travel for training, site visits, or cross-functional collaboration, up to 20% The hiring range for this position is$62,800 - $90,500__annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick’s comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here . Why Brunswick: Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more.In addition, we’re proud of being recognized for making a splash with numerous awards ! About Navico Group: Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry’s leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries…and beyond. Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact View email address on click.appcast.io for support. For more information about EEO laws, - click here Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: . Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: View email address on click.appcast.io or View phone number on click.appcast.io. All job offers will come to you via the candidate portal you create when applying through a posted position through . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at View phone number on click.appcast.io or View email address on click.appcast.io .

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