Sr. Project Coordinator

The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life. Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition. Essential Job Functions Lead and improve learning operations that support global LMS effectiveness, compliance, and business readiness. Troubleshoot and resolve complex LMS issues across learner access, training status, content, reporting, and data integrity. Manage support tickets and provide advanced Tier 2 support, including root cause analysis and timely resolution. Support Corporate Required Training (CRT), including assignments and reporting. Partner with Legal, HR, and business stakeholders to ensure learning programs meet compliance, governance, and documentation requirements. Serve as a key contact for stakeholders and learning partners to align priorities, timelines, and issue resolution. Analyze learner, training, and integration data to identify trends, risks, root causes, and improvement opportunities. Develop and maintain dashboards, reports, and metrics that support compliance and business decisions. Maintain data integrity across learner records, assignments, completions, learner groups, deficiency reports, and system integrations. Support the learning technology roadmap by identifying operational impacts, integration needs, and process improvements. Coordinate course setup, testing, launch, maintenance, and reporting with instructional designers, SMEs, vendors, and stakeholders. Support course administration for assigned business functions, including creation, maintenance, reporting, and learner support. Manage ILM documents and guide teams on file storage, retention, and governance. Create and improve standard work, job aids, best practices, and governance processes for LMS administration and reporting. Support audit readiness through documentation review, evidence collection, and follow-up on training compliance and records. Deliver strong customer service, accountability, and collaboration across global business functions in support of GBS service excellence. Role Qualifications Educational Background: Bachelor's degree in Instructional Design, Education, Business Administration, or a related field, or an associate degree with 5+ years of relevant experience. Experience 3+ years of experience in learning operations, LMS administration, training data analysis, reporting, or a related field. Experience supporting global LMS operations, data analysis, project delivery, and learning measurement. Experience with Corporate Required Training, compliance tracking, audit readiness, and governance in a regulated environment. Ability to build reports, dashboards, and analytics that support decision-making. Advanced Microsoft Office skills, including Excel PivotTables, VLOOKUP, and file merging. Experience managing complex projects involving learner, training, business, country, or group data integrations. Strong project management skills with the ability to manage multiple priorities and deadlines. Experience creating standard work, best practices, and governance processes that improve learning operations. Experience partnering with Legal, HR, business functions, shared services, and learning stakeholders. Experience supporting the full course lifecycle, including setup, testing, launch, maintenance, and reporting. Interpersonal Skills Strong verbal and written communication skills, with the ability to build relationships, manage conflict, and influence cross-functional partners without direct authority. Adaptability Adapts to changing priorities, manages competing deadlines, and maintains strong ownership, attention to detail, and data accuracy. Balances operational responsiveness with strategic thinking, identifies risks early, and drives timely resolution. Additional Info At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years ! FastTek Global is financially strong, privately held company that is 100% consultant and client focused . We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies. Benefits Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include: Medical and Dental (FastTek pays majority of the medical program) Vision Personal Time Off (PTO) Program Long Term Disability (100% paid) Life Insurance (100% paid) 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match Plus, we have a lucrative employee referral program and an employee recognition culture. FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023! To view all of our open positions go to: Follow us on Twitter: Follow us on Instagram: Find us on LinkedIn: You can become a fan of FastTek on Facebook: AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight. All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits. If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out. Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring. To learn more or exercise your rights, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr FastTek Global