Fulfillment Coordinator

Fulfillment Coordinator

Kinn is a founder-led fine jewelry brand redefining modern luxury through craftsmanship, storytelling, and timeless quality. We're growing thoughtfullyexpanding retail experiences, customer touchpoints, and operational systems while staying grounded in meaningful work and exceptional standards. We care deeply about quality, move quickly, and believe no task is beneath anyone.

What You'll Do

The Fulfillment Coordinator is responsible for ensuring every Kinn order is fulfilled accurately, efficiently, and with the level of care required by our brand standards. This hands-on role is responsible for managing daily fulfillment operations, supports inventory accuracy, and helps maintain the operational processes that keep our warehouse running smoothly. The ideal candidate is highly detail-oriented, organized, and has experience managing inventory in a fast-paced environment.

Fulfillment & Operations

• Manage daily order fulfillment while following all company operational policies and procedures.
• Package customer orders according to Kinn's brand standards.
• Coordinate inventory picking, packing, and preparation for engraving and other specialized fulfillment processes.
• Maintain organized inventory storage and warehouse operations.
• Support with stock transfers and inventory adjustments to ensure inventory accuracy when needed.
• Monitor fulfillment progress and communicate updates, issues, or priorities to the Operations team.
• Ensure packing materials and fulfillment supplies remain adequately stocked by monitoring inventory levels and forecasting replenishment needs.
• Safely handle and transport high-value merchandise with accuracy, discretion, and attention to detail.

Inventory Management

• Maintain accurate inventory records across packaging materials and operational supplies.
• Perform routine cycle counts and inventory audits.
• Report and investigate inventory discrepancies to identify root causes and recommend corrective actions.
• Support inventory planning to ensure fulfillment materials remain available for daily operations.
• Maintain inventory organization and best practices throughout the warehouse.

Quality Control

• Perform a final quality inspection of every order prior to shipment to ensure it meets Kinn's brand standards.
• Identify and report product quality concerns, coordinating repairs or replacements when necessary.

Logistics

• Assist with shipping, receiving, and inventory transfers between locations.
• Support continuous improvements to fulfillment processes to increase efficiency and accuracy.

About You

• 2+ years of fulfillment, warehouse operations, inventory management, or logistics experience, preferably in e-commerce, fine jewelry, or luxury goods.
• Experience maintaining inventory accuracy and performing cycle counts.
• Strong attention to detail and commitment to delivering a high-quality client experience.
• Excellent organizational and time management skills.
• Problem-solving skills with the ability to analyze inventory discrepancies.
• Comfortable working in a fast-paced, hands-on environment.
• Strong communication skills and the ability to collaborate across departments.
• Positive, team-oriented attitude with a willingness to jump in wherever needed.
• Proficiency with warehouse management systems, inventory software, or shipping platforms (ShipStation or Sumtracker experience is a plus).

Perks & Benefits

• Medical, dental, and vision insurance (Kinn covers 50% of employee premiums)
• Company-paid life insurance
• 401(k) plan with a 4% company match (eligible after 1 year)
• Paid vacation and sick time
• Paid birthday holiday
• Employee discount on Kinn jewelry
• Paid parking near HQ
• Employee Assistance Program (EAP)
• Annual holiday party and invitations to company events and pop-ups