Communications Manager

TheCommunications Manageris a key member of Mass General Brigham's Marketing & Communications team, reporting to the Director, ClinicalDepartmentand Institute Communications. This role serves as an embedded communications resource for the Neurosciences Institute, Department of Neurology, and Department of Neurosurgery.
This roleis responsible forexecuting integrated communication plans that supporttheNeurosciences Institute, Department of Neurology, and Department of Neurosurgery.TheCommunications Managerwill work closely withtheClinicalDepartment andInstituteleadershipteamto ensure effective communication that aligns with enterprise priorities and enhances faculty and staff engagement.
A significant aspect of this role involves not only supporting the executionofcommunications plans but also the art of professional writing. TheCommunications Managerwillbe responsible fordrafting clear, persuasive, and engaging announcements, editorial pieces, internal newsletters, and leadership messages. This requires a deep understanding of organizationalobjectivesand the ability to translate complex information into accessible language tailoredfordiverse audiences, including clinicians, researchers, faculty, and staff. Core elements of the position includemaintainingeditorial consistency, upholdingtoneand voice standards, and ensuring that all written communications reflect the institution's values and strategic priorities. The role also demands strong collaboration with subject matter experts, creative teams, and leadership to shape narratives that inspire action and foster a sense of shared purpose across the organization.
Success in this role will rely on close, coordinated collaboration across the broader Mass General Brigham Marketing & Communications ecosystem-including digital, content, brand, creative, media relations,editorialplanning,and change managementteams.

• Bachelor's degree in Public Relations, Communications, Journalism, or related field required.

• Minimum of 5 years of progressive communications experience, including at least 2 years in a leadership role.

• Demonstrated experience within a healthcare environment, preferably an academic medical center or large health system.

• Proven expertise in internal engagement, change management, and storytelling.

• Strong project management skills with the ability to prioritize and deliver under tight deadlines in a matrixed organization.

• Exceptional writing, editing, verbal communication, and interpersonal skills.

Skills For Success

• Collaboration: Build productive partnerships with clinical, academic, research, and central communications stakeholders.

• Digital Savvy: Leverage intranet tools, analytics platforms, and content management systems to drive engagement.

• Measurement & Analytics:Interpretdata, andapply insights to refine communications tactics.

• Change Management: Guide departments through organizational changes with clear, empathetic messaging.

• Storytelling & Content Development: Craft compelling narratives that resonate with diverse internal audiences.

• Adaptability: Navigate shifting priorities and evolving institutional structures with agility and resilience.

• Attention to Detail:Maintainhigh standardsfor accuracy, brand consistency, and messaging quality.

• Communication Planning and Execution: Implement comprehensive communication plans that supportthe Neurosciences Institute, Department of Neurology, and Department of Neurosurgery.Ensure alignment with enterprise goals and institutional change efforts.

• Content Creation and Management: Develop and manage content for various communication channels, including email, newsletters, town halls, and intranet content. Ensure content quality, message consistency, and alignment with institutional priorities.

• Internal Communications Excellence: Champion internal communications as a strategic enabler of engagement, operational clarity, and cultural alignment. Establish best practices, including message calendars, multi-channel distribution, tone and voice standards, and leadership visibility protocols.

• Department and Institute Storytelling:Identifyand elevate stories thatshowcaseclinical excellence, groundbreaking research, educational innovation, and faculty achievements. Collaborate with creative and content teams to produce engaging narratives.

• Executive and System Leadership Engagement:Translatesystem priorities into effective departmental communications. Communicate institutional messages with clarity and credibility.

• Cross-Functional Coordination: Collaborate closely with central Marketing & Communications teams to ensure cohesive messaging, reduce duplication, and maximize impact. Participate in cross-enterprise campaigns and initiatives.

• Measurement and Continuous Improvement: Use data and stakeholder feedback to refine strategy and drive iterative improvements.

• Other duties as assigned.

Working Conditions Required:

• Remote, M-F Eastern standard business hours required within the US

• Requires a quiet, secure, compliant workstation using MGB provided equipment

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.