Customer Solutions Representative I

Job Description

Job Description

Our partner is looking for a Customer Solutions Representative I in Cherry Hill, NJ . This role delivers exceptional customer support by providing timely, accurate, and professional assistance to customers in a fast-paced, high-volume environment. It serves as a key point of contact for routine customer inquiries, order processing, and issue resolution while ensuring a positive customer experience across multiple communication channels.

The Customer Solutions Representative I is responsible for accurately processing customer transactions, responding to inquiries, and coordinating with internal teams to support order fulfillment and customer satisfaction. Through strong attention to detail, effective communication, and a customer-first mindset, this role contributes to operational excellence and service quality objectives.

Customer Support

• Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.
• Provide customers with information regarding products, pricing, availability, lead times, order status, and shipping details.
• Resolve routine customer issues and escalate complex concerns to appropriate team members when necessary.
• Communicate order updates, shipment changes, and delivery information to customers.

Order & Transaction Processing

• Enter and process customer orders, quotes, catalog requests, returns, and related transactions accurately and efficiently.
• Review orders for completeness and accuracy before processing.
• Assist customers with order modifications, cancellations, and status inquiries.
• Support return requests and coordinate required documentation and approvals.

Operational Support

• Monitor assigned work queues and customer requests to ensure timely response and resolution.
• Maintain accurate customer information and records within company systems.
• Assist with resolving shipment issues, delivery exceptions, and returned packages.
• Support backorder communications by providing customers with updated delivery information.

Cross-Functional Collaboration

• Partner with internal teams including Operations, Shipping, Quality, Finance, and Sales Support to resolve customer inquiries.
• Escalate fulfillment, inventory, pricing, and service-related issues as appropriate.
• Participate in team meetings, training programs, and process improvement initiatives.

Continuous Learning & Development

• Develop knowledge of the organization's products, services, systems, and processes.
• Maintain awareness of departmental procedures and service standards.
• Demonstrate a commitment to continuous learning and professional growth.
• Contribute to a positive team environment focused on customer success and operational excellence.

Success Profile — a successful Customer Solutions Representative I:

• Delivers friendly, professional, and responsive customer service.
• Processes transactions accurately and efficiently.
• Demonstrates reliability, accountability, and attention to detail.
• Learns quickly and adapts to changing priorities.
• Collaborates effectively with teammates and internal partners.
• Escalates issues appropriately while taking ownership of customer needs.
• Contributes to team productivity and customer satisfaction goals.

Requirements

Required Skills & Abilities:

• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic proficiency with Microsoft Office applications and business systems.
• Familiarity with CRM, ERP, or order management systems preferred.
• Experience supporting customers through phone, email, or chat channels preferred.

Education/Experience:

• High School diploma or equivalent.
• 0-2 years of customer service, administrative support, retail, hospitality, or related experience.
• Experience in a customer service, call center, eCommerce, distribution, or order processing environment preferred.

Physical Requirements:

• Ability to operate standard office equipment such as a copier.
• Ability to see details at a close range.
• Ability to sit at a desk or PC for extended periods.
• Ability to work in an office setting.

Benefits

• Medical, Dental, and Vision Insurance
• Life, AD&D, Short and Long-Term Disability Insurance
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• 401(k) Retirement Plan with Company Match up to 3%
• Daycare and Gym Reimbursement
• Paid Parental Leave and New Mother Benefits
• Training and Development Opportunities
• Salary Range: $18.00–$20.00 per hour

Availability of these benefits may depend on country and employment type.