Manager, Ticket Operations and Donor Services

Manager, Ticket Operations and Donor Services

The Manager, Ticket Operations and Donor Services will serve critical functions of both the Athletics Ticket Operations and Athletics Development initiatives. Primarily, this role will have oversight on all aspects of ticket operations for assigned sports, while also serving as the primary liaison to the Athletics donor community for priority seating and the annual renewal and seat allocation process during Men's and Women's Basketball. The role is designed to enhance the constituent experience by aligning ticketing and philanthropic processes, and ensuring a seamless and customer-focused approach for high-value supporters. The position will also support administration of the priority points system, assist with financial coordination between ticketing and development, and contribute to long-term planning related to annual fund operations and future system integration. This role plays an important part in revenue retention, donor satisfaction, and operational efficiency across external operations.

Responsibilities:

• Serve as the primary ticket operations contact for assigned Olympic sports (including Men's or Women's Soccer, Baseball, and additional ticketed programs);
• Event builds and ticket setup including, but not limited to, seat inventory management/manifest maintenance, pricing, ticket distribution and fulfillment;
• Ensure accurate and efficient execution of ticket reporting and reconciliation for assigned programs;
• Collaborate with ticket sales, operations and development teams to support the annual renewal cycles;
• Provide exceptional customer service to donors, season ticket holders, and premium customers; and
• Serve as a problem solver for complex account situations that involve both ticketing and development components.

Donor Services Management:

• Serve as a primary operational liaison for Green Coat Society & AND 1 Club members during annual ticket renewals;
• Manage donor communications related to renewals, seating, benefits, and priority points;
• Coordinate seat selections, adjustments, and administration of priority seating processes;
• Assist with benefit fulfillment and provide high-touch customer service to priority constituents;
• Administer and maintain the athletics priority points system, including donor inquiries; and
• Support retention-focused communications and annual fund initiatives as needed.

Financial Reconciliation & Reporting Support:

• Assist with coordination and reconciliation of financial information related to ticket and annual fund activities;
• Payment tracking coordination across units;
• Collaboration with business and development offices as needed; and
• Ensure accuracy and clarity in revenue reporting tied to constituents and programs.

Event Management:

• Manage all game-day ticketing operations for assigned sports;
• Setup auxiliary box offices, maintaining proper cash handing procedures;
• Transport materials and setup events;
• Work with Event Management staff to ensure communication and security needs are met for events;
• Manage player-guest admissions, media pass list, recruit admissions, and will-call and game-day ticket sales maintaining adherence to NCAA regulations;
• Ensure secure transportation of monies to and from the Athletic Ticket Office; and
• Maintain accurate records for attendance calculations.

Employee Supervision:

• Hire, train, and manage student ticket office workers and student event attendants.

Required Qualifications:

• Bachelor's degree in a related field, or an equivalent combination of education and experience;
• Experience in a ticket office, preferably a Division I athletic department;
• Demonstrated experience in ticket operations;
• Knowledge of ticketing software, preferably Ticketmaster Archtics;
• Customer service mindset with strong oral, written, and interpersonal communication skills;
• Demonstrated organizational skills;
• High level of attention to detail;
• Ability to manage multiple priorities, timelines, and projects;
• Ability to work with and serve a diverse community;
• Willingness to work as part of a collaborative team;
• Demonstrated ability to work on projects independently, as well as within a team;
• Demonstrated ability to oversee student staff;
• Proficiency with Microsoft Office;
• Ability to work flexible hours, including evenings and weekends; and
• Must currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.

Preferred Qualifications:

• Master's degree in a related field;
• Previous experience working with Ticketmaster, specifically Archtics;
• Experience working with donor or constituent databases; and
• Knowledge of intercollegiate athletics.

Instructions to Applicants:

For full consideration, applicants must apply for the Manager, Ticket Operations and Donor Services at Complete and submit the online application to include three professional references with contact information, and provide a resume for review.

Posting Open Date: May 11, 2026

For Full Consideration, Apply by: May 25, 2026

Open Until Filled: Yes

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer