AAQ - Guest Service Team Member

Guest Services Team Member

As the Guest Services team member, you will work closely with the Guest Experience teams to create a fun environment for our guests. Your main duties will include all operations of guest entry into Adventure Aquarium as well as guest flow and operation of attractions. You will also provide exceptional guest service by addressing guest concerns and inquiries. This position can be fast-paced and high-volume and requires a helpful, friendly approach at all times.

What you'll do:

• Operate register to sell general admission tickets via cash and credit transactions
• Actively upsell general admission tickets to annual passes and other partner tickets
• Greet Guests as they arrive at ticketing and guest entrance
• Ticket Booth scanning
• Operate all ride attractions while abiding by safety procedures and policies
• Maintain cleanliness in work area

What you'll bring:

• High School Diploma, preferred but not required
• 6 months 1-year customer service experience preferred but not required
• Friendly, outgoing, and proactive individual
• Cash handling experience
• Ability to work weekends and holidays with occasional evenings
• Successful completion of pre-employment drug screening and background check
• Allergies related to animals or plants, which might interfere with the ability to work, must be controlled by medications or protective equipment.
• Ability to remain on feet for long periods of time, climb stairs, bend and stoop, walk long distances
• Ability to work in all weather conditions
• Ability to lift up to 30 pounds

Who You Are:

You are someone who strives for excellence in all you do. You are friendly and communicate well with all levels of employees. You are excited about joining a company that operates as a team, all working together to achieve the same company goals.

What you'll get:

• Part Time Hourly rate of $16.00/hour
• 401(k) and Profit-Sharing Plan after 3 months of service.
• Day one access to fully funded tuition and tuition assistance programs through our GROW U program.
• Free admission and General Admission tickets annually, to be used by family and friends.
• Complimentary tickets to local attractions when available.
• 30% Discount at our Retail and Photo areas, as well as in-house food vendors.
• Training and development.

About us:

As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!

Adventure Aquarium, A Herschend Family Entertainment Property, maintains a continuing policy of non-discrimination in employment. Herschend is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon race, color, sex, age, religion, national origin, gender identity, sexual orientation, as well as any other category protected by law. Furthermore, it is our policy to provide equal opportunity to individuals with disabilities and protected veterans in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: recruiting, hiring, promotions, demotions or transfers, layoffs, recalls, terminations, rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.