Loan Officer Assistant/Client Concierge - In Office
Benchmark Mortgage
Description Benchmark takes pride in providing excellent customer service and the most efficient loan process to borrowers. The Loan Officer Assistant/Client Concierge is an integral part of this process and is responsible for supporting one or more Loan Originators and our Mortgage-as-a-Service (MaaS) client through sales assistance, document collection, and client relationship management. Essential Functions of the Role Provide administrative and sales support to Loan Originators and Client Team. Collect and distribute documents and information pertinent to the processing and underwriting of the loan. Assist Loan Originators and Client Team in managing the pipeline of loan applications. Communicate with applicants on behalf of the Loan Originator/Client Team regarding expectations and loan status. Complete Ordering process for 3rd party services (Appraisal, Hazard Insurance, Flood Cert, Title Work, Survey) Other duties as assigned. Essential Knowledge/Skills/Abilities Knowledge of the mortgage loan process Proven relationship management skills Proven organization skills Ability to manage multiple deadlines Strong communication skills Proven ability to prioritize and multi-task Excellent time management skills Ability to work across organizational boundaries Strong problem-solving capabilities Experience with MS Office Suite Experience Requirements Minimum five years residential mortgage experience with Conventional, FHA experience required. VA proficiency preferred. Encompass experience preferred. Education/Licensing Requirements High school diploma or equivalent required. Working Conditions Fast-paced environment. Requires normal vision (corrected) both close and distant. Requires normal hearing levels (corrected). Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending. Works effectively with frequent interruptions. Lifting requirements of 10 lbs. occasionally. Minimal travel Benefits Medical, dental, and vision insurance Short-term and long-term disability 401(k) and Roth 401(k) plans with a Company match Company-provided life insurance 8 paid holidays And more #J-18808-Ljbffr Benchmark Mortgage
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