Medical Secretary/ Medical Assistant Psychiatry Office

Job Description

Job Description

Medical Secretary / Administrative Assistant – Psychiatry Practice

Location: Kalamazoo, Michigan
Position Type: Full-Time
Hours: Monday–Friday, daytime hours

About Us

Established outpatient psychiatry practice in Kalamazoo seeking a dependable, organized, and patient-focused Medical Secretary/Administrative Assistant to join our team. The ideal candidate will have medical office experience and familiarity with insurance billing, prior authorizations, and patient scheduling.

Responsibilities

• Answer and manage incoming phone calls professionally
• Schedule and confirm patient appointments
• Check patients in and out
• Verify insurance eligibility and benefits
• Process prior authorizations for medications and services
• Assist with medical billing and claim follow-up
• Maintain accurate patient records in the electronic medical record (EMR) system
• Manage patient messages and communications
• Collect copayments and balances
• Perform general administrative and office support duties

Qualifications

• High school diploma or equivalent required
• Previous experience in a medical office preferred
• Experience with psychiatry, behavioral health, or mental health practices is a plus
• Knowledge of insurance billing, claim submission, and prior authorizations preferred
• Strong computer skills and ability to learn office software and EMR systems
• Excellent communication and customer service skills
• Ability to multitask and maintain confidentiality
• Reliable, professional, and detail-oriented

Preferred Experience

• Medical billing and coding
• Insurance verification
• Prior authorization processing
• EMR experience (RxNT experience is a plus)
• Medicare, Medicaid, Blue Cross Blue Shield, and commercial insurance experience

Compensation & Benefits

• Competitive salary based on experience
• Paid vacation and holidays
• Supportive and professional work environment
• Opportunity for long-term growth

How to Apply

Please submit your resume and a brief cover letter describing your medical office experience, particularly any experience with insurance billing, authorizations, scheduling, and patient communications.

$17–$20 per hour , depending on experience with medical billing and prior authorizations.