Project Manager / Service Delivery Lead

Think Tank, Inc.

Job Description
Job Description
Applicants must be US Citizens or permanent residentsHybrid Position in Washington DC*Position is subject to contract awardPosition DescriptionLeads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with OCFO, OCIO, auditors, and infrastructure teams. Ensures adherence to change control, release management, and security practices. Drives continuous improvement and operational efficiency. Acts as the single point of contact to COR and leadership. Ensures deliverables, reporting, and SLA performance are met consistently.Minimum QualificationsBachelor 's degree in Computer Science, Information Systems, Business Administration, Finance, or related field (Master's preferred). 18+ years of experience managing large-scale federal IT programs. PMP certification required; Agile/SAFe and ITIL certifications preferred.Technical SkillsExtensive experience in federal financial systems (Oracle EBS preferred), program governance, Agile and SAFe methodologies, ITIL service management, AWS/cloud-hosted enterprise systems, risk management frameworks, and compliance (FISMA, FISCAM). Ability to manage multi-million-dollar programs and cross-functional teams.Soft SkillsExecutive communication, leadership, strategic thinking, stakeholder engagement, negotiation, conflict resolution, decision-making under pressure.ResponsibilitiesLead OM&E delivery for FMS-NGManage Agile releases and backlogCoordinate with OCFO, OCIO, auditorsOversee Jira tracking (CRs, tickets)Manage risks/issuesEnsure SLA compliance (uptime, tickets)Drive reporting (weekly/monthly)Support audits (FISMA/FISCAM)Manage change control board interactionsEnsure documentation completeness

Vacancy posted 5 days ago

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