Project Manager / Service Delivery Lead

Think Tank, Inc.

Job Description
Job Description
Applicants must be US Citizens or permanent residentsHybrid Position in Washington DC*Position is subject to contract awardPosition DescriptionLeads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with OCFO, OCIO, auditors, and infrastructure teams. Ensures adherence to change control, release management, and security practices. Drives continuous improvement and operational efficiency. Acts as the single point of contact to COR and leadership. Ensures deliverables, reporting, and SLA performance are met consistently.Minimum QualificationsBachelor 's degree in Computer Science, Information Systems, Business Administration, Finance, or related field (Master's preferred). 18+ years of experience managing large-scale federal IT programs. PMP certification required; Agile/SAFe and ITIL certifications preferred.Technical SkillsExtensive experience in federal financial systems (Oracle EBS preferred), program governance, Agile and SAFe methodologies, ITIL service management, AWS/cloud-hosted enterprise systems, risk management frameworks, and compliance (FISMA, FISCAM). Ability to manage multi-million-dollar programs and cross-functional teams.Soft SkillsExecutive communication, leadership, strategic thinking, stakeholder engagement, negotiation, conflict resolution, decision-making under pressure.ResponsibilitiesLead OM&E delivery for FMS-NGManage Agile releases and backlogCoordinate with OCFO, OCIO, auditorsOversee Jira tracking (CRs, tickets)Manage risks/issuesEnsure SLA compliance (uptime, tickets)Drive reporting (weekly/monthly)Support audits (FISMA/FISCAM)Manage change control board interactionsEnsure documentation completeness

Vacancy posted 9 days ago

Similar jobs that could be interesting for youBased on the Project Manager / Service Delivery Lead in Washington DC vacancy

Resources Program Management & Service Delivery Lead
HDR is seeking a Resources Program Management Business Class and Service Delivery Technology Leader to guide program management and technology strategies... ...multiple market sectors. The role blends leadership, project execution, and technology stewardship, reporting to the...
Project
HDR
Washington DC
11 minutes ago
Program Management Business Class and Service Delivery Technology Lead
$166.4k - $228.8k
...About The Role HDR is seeking a Resources Program Management Business Class and Service Delivery Technology Leader to lead program management services and service... ...Service Delivery Technology Lead (:30%) Technical Project Execution / Project Leadership (:40%) You will...
Project
Full time
Temporary work
Part time
HDR
Washington DC
10 hours ago
Construction Management Services Discipline Lead - Water US North
$151.7k - $227.6k
...our team to deliver transformational projects that will benefit future generations.... ...OpportunityReporting to the Regional Delivery Leader (RDL), and working closely with the other Construction Management Services Discipline Leads within the US North Region, Business Center...
Project
Full time
Temporary work
Part time
For contractors
Casual work
Work at office
Local area
Flexible hours
Stantec
Washington DC
2 days ago
Technical Project Manager (OSS)
....Position OverviewWe are seeking a hands-on Technical Project Manager (OSS) to lead the delivery and implementation of an Operational Support System within... ...-functional teams (e.g., engineering, operations, service delivery, and network operations) and external partners...
Project
Contract work
Work at office
Remote work
AST SpaceMobile
Lanham, MD
3 days ago
Technical Project Manager
$178 per hour
...opportunity for a Technical Project Manager that requires a Public Trust... ...information technology (IT) projects. Lead and guide the work of... ...Integration and Continuous Delivery and Continuous Deployment... ...Cyber Security and IT Managed Services. With 26+ years of stellar...
Project
Full time
Contract work
For contractors
Immediate start
Remote work
ActioNet
Suitland, MD
3 days ago
Senior Technical Project Manager
...Senior Technical Project Manager The City of Alexandria is located in... ...organization Promoting a culture of service excellence, creativity and... ...professional with 10+ years leading complex building and capital... ...of public-sector project delivery, long-range capital planning...
Project
For contractors
Work at office
Local area
Alexandria Human Rights
Alexandria, VA
5 days ago
Technical Project Manager
$125k - $175k
...Position: Technical Project Manager - Part Time Location: Washington, DC Salary: $12... ...advisory, management, and technical support services to consult, collect information, review... ...our success. We take technical service delivery to a level above our peers. Our...
Project
Permanent employment
Contract work
Part time
For contractors
Work at office
Immediate start
KeyLogic Systems, Inc.
Washington DC
1 day ago
Engagement Manager: GovSec & SaaS Delivery Lead
Air seeks driven, outcome-oriented Engagement Managers to join our client delivery team in Arlington, VA. You will lead Govini projects, set and direct objectives, and manage senior client relationships to deliver value in national security contexts. The role includes travel...
Project
Air
Arlington, VA
1 day ago
Physical Security Contract Manager
$165 per hour
...DescriptionPOSITION SUMMARYThe Contract Manager is responsible for the overall... ...while maintaining the highest standards of service delivery. The Contract Manager provides oversight... ...safeguarded, and accounted for.Plan and manage projects, allocate resources effectively,...
Project
Contract work
Work at office
Flexible hours
Weekend work
Constellis
Washington DC
5 days ago
Technical Project Manager - IT Security
...NDi:Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in... ...is seeking a PMP-certified Technical Project Manager to lead cybersecurity initiatives supporting... ..., cybersecurity risk management, and service delivery.Reporting and Documentation:Prepare...
Project
For contractors
Network Designs Inc.
Washington DC
9 days ago
Service Management Lead
...Service Management Lead Location: Washington, DC Duration: Fulltime-Permanent Salary: Open Total Experience Required: 8 Years... ...managing infrastructure support Datacenter administration projects Responsible for creating and establishing ITIL framework...
Project
Permanent employment
Full time
ClifyX
Washington DC
5 days ago
Service Project Manager
$65k - $80k
...career path! Wachter is currently seeking an experienced Service Project Manager to join our team in our Mt. Laurel, NJ office. This role is... ...Manager will oversee customer accounts, coordinate service delivery, support and develop field teams, and drive operational...
Project
Work at office
Shift work
Wachter
Laurel, MD
5 days ago
Project Manager - Transformation, Initiatives and Process Office Horizontal Project Management, Tools & Services and Delivery
...us!Job Description:This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions... ...Manager may work directly with a Technology Delivery lead if the project is technology focused or independently...
Project
Full time
Work at office
Work from home
Shift work
Day shift
Bank of America
College Park, MD
1 day ago
Enterprise Operations Manager
...Enterprise Operations Manager requiring a Public Trust... ...day-to-day operations of services, including incident,... ...best practices related to Project Management, SDLC, and... ...technology (IT) projects. Lead and guide the work of... ...and sustaining Service Delivery Excellence.Commitment...
Project
Full time
Contract work
Work at office
ActioNet
Washington DC
1 day ago
Senior IT Program Manager
$160k - $200k
...Description SAIC seeks a Senior Program Manager to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure... ..., including cybersecurity programs, IT operations, project/portfolio management, enterprise services, data...
Project
Contract work
For contractors
SAIC
Arlington, VA
4 days ago
Tax Delivery Manager, Global Employer Services - Individual Client Services
$105.38k - $215.38k
...Summary Are you a delivery-focused tax leader who thrives... ...If so, this Tax Delivery Manager role in Global Employer Services (GES) Delivery may be a... ...regulatory requirements.Lead and collaborate with... ...model.Strong engagement/project management skills (planning...
Project
Work at office
Local area
Deloitte
McLean, VA
5 days ago
Project Manager - Professional Services - Pacific Time Zone
$100k - $140k
...that helps deliver critical services for citizens all around the... ...Why you’ll love this role of Project Manager This is not a “business as... ...role. It’s an opportunity to lead complex, high-impact initiatives... ...Manager, you’ll drive the delivery of medium to large-scale...
Project
Temporary work
Local area
Civica
Washington DC
9 days ago
Project Manager
...ActioNet has an opportunity for a Project Manager requiring a Public Trust... ...POC) for the contract's IT support services and deliverables. In this role, you... ...client and project management support, leading to high-quality client delivery Have full authority to act on behalf...
Project
Contract work
For contractors
ActioNet
Washington DC
5 days ago
Digital Account Manager
...opportunity for a Digital Account Manager for our client in Washington... ...brands and ensuring great service and delivery of our search, social media... ...account manager will also lead, plan and execute on all... ...independently and as part of the project team to strict deadlines •...
Project
Full time
Flexible hours
The Altip Group
Washington DC
1 hour ago
FOIA Project Manager
...qualified candidates for a potential Project Manager position in support of an anticipated... ...project personnel to support effective service delivery, workforce coordination, reporting, and... ...or contracts preferred. Experience leading teams and managing multiple priorities...
Project
Contract work
Work at office
TechOp Solutions International
Washington DC
9 days ago
Program Manager (IDIQ) - Security Services
$198.4k - $331.5k
...Training.ResponsibilitiesAs The Program Manager - Security Services, you will:Provide enterprise-level... ...functions, align functional leads and project teams, monitor contract execution,... ...consistent, timely, and compliant service delivery.Resolve cross-functional risks and...
Project
Contract work
For contractors
Work experience placement
AMERICAN SYSTEMS
Arlington, VA
2 days ago
Strategic Contact Center Project Manager
A leading service provider in Washington, DC is seeking an experienced Project Manager specializing in contact centers. The role involves leading projects to enhance operations... ...excellence while ensuring high-quality service delivery. #J-18808-Ljbffr ITCON Services
Project
ITCON Services
Washington DC
2 days ago
Design Build Project Manager
$170k - $230k
...market leader to advance collaborative delivery across our East region (Eastern Seaboard VT-GA). The Design Build Project Manager role combines client service leadership with pursuit and project... ...your career. Responsibilities Lead the evolution of Carollo's East...
Project
Full time
Contract work
For contractors
For subcontractor
Flexible hours
Carollo Engineers
Washington DC
2 days ago
Service Management Lead
...Service Management Lead Koniag IT Systems, LLC a Koniag Government Services company, is seeking a Service Management Lead to support KITS... ...cohesive, high-quality, and operationally disciplined service delivery environment. Principal responsibilities will include but...
Permanent employment
Contract work
Remote work
Flexible hours
Night shift
Koniag
Washington DC
3 days ago
Auto Service Manager | Lead Techs, Delight Customers
Bridgestone Retail Operations (BSRO) in Maryland seeks a results-oriented Auto Service Manager to lead technicians, coordinate service delivery, and drive customer satisfaction. You will hire, train, and coach staff while overseeing inventory and parts purchasing to support...
Bridgestone Americas, Inc.
Lanham, MD
3 days ago
DHS USCIS RAIO On-Site Administrative Support Services Team Lead
...Administrative Support Services- On-Site Lead Are you looking for a challenge... ...performance and service delivery. This position supports the... ...concerns. Support contractor management and site leadership to... ...Three (3) years of overall project management experience obtained...
Project
Full time
Contract work
Part time
For contractors
Work at office
Terrestris Global Solutions
Suitland, MD
10 hours ago
Deputy Program Manager, Cyber Mission Integration & Modernization
$200k - $250k
...is seeking a Deputy Program Manager, Cyber Mission Integration &... ...modernization, and integrated service delivery across multiple mission... ...portfolio consisting of multiple projects, delivery teams, and... ...forums.Partner with delivery leads to ensure alignment between...
Project
ECS Federal
Arlington, VA
3 days ago
Government SaaS Operations Manager
Government SaaS Operations Manager The Government SaaS... ..., escalations, and service continuity. It builds... ...communication, and consistent delivery. This role is hands-... ...contracting and project management experience... ...pressing challenges. We're a leading SaaS platform that...
Project
Local area
Flexible hours
IdeaScale
Washington DC
1 day ago
DHS USCIS RAIO On-Site Administrative Support Services Program Manager (PM)
...Administrative Support Services- Program Manager (PM) Are you looking for a... ...procedures Oversee Site Leads and Executive... ...consistent, compliant service delivery Monitor performance metrics... ...Clearance Three (3) years of project or program management experience...
Project
Full time
Contract work
Part time
For contractors
Shift work
Terrestris Global Solutions
Suitland, MD
1 day ago
Service Delivery Manager
Job Summary: The Service Delivery Manager/Technical Project Manager acts as the primary liaison between the client and contractors, overseeing the transition... ...teams and stakeholders. Responsibilities: Lead kickoff, transition, stabilization, and steady-state governance...
Project
For contractors
For subcontractor
vTech Solution
Alexandria, VA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Project Manager / Service Delivery Lead. Be the first to apply!