AR/Collections Specialist

Position Overview
We are seeking a detail-oriented and proactive Accounts Receivable / Collections Specialist to join our growing industrial organization in the Dayton area. This role is responsible for managing a high-volume portfolio of B2B accounts, driving timely collections, resolving billing discrepancies, and supporting overall cash flow performance. The ideal candidate thrives in a fast-paced, manufacturing environment and is comfortable working cross-functionally with sales, operations, and customer accounts payable teams.

Key Responsibilities

• Manage and monitor assigned accounts receivable portfolio, focusing on reducing past-due balances and improving cash flow
• Conduct outbound collection efforts via phone and email while maintaining strong customer relationships
• Analyze aging reports and prioritize collection activities based on risk and delinquency
• Investigate and resolve billing discrepancies, including pricing, freight, short pays, and deductions
• Collaborate with internal teams (sales, customer service, operations) to resolve disputes and ensure timely payment
• Prepare and distribute customer statements, invoices, and payment reminders
• Document collection activity, payment commitments, and account status updates in ERP system
• Recommend accounts for escalation, credit hold, or third-party collections as needed
• Assist with credit evaluations, new customer setup, and maintenance of customer master data
• Support month-end close processes, including AR reconciliations and reporting

Qualifications

• 2–5+ years of accounts receivable and/or collections experience, preferably in a manufacturing or industrial environment
• Strong understanding of B2B collections processes and AR aging
• Experience working with ERP systems (SAP, Oracle, NetSuite, or similar)
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs preferred)
• Excellent communication skills with the ability to be both professional and assertive in collections efforts
• Strong problem-solving skills with attention to detail
• Ability to manage a high volume of accounts and competing priorities

Preferred Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field
• Experience working with customer portals and large national accounts
• Knowledge of credit risk, deductions management, and dispute resolution
• Experience in a fast-paced industrial, distribution, or manufacturing

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