Sr. Manager, Key Account

Sr. Manager, Key Account

Job Category: Sales

Full-Time, Hybrid

Location: Los Angeles, CA or New York, NY

Salary Range: $125,000 - $145,000

Description

LG H&H Americas is a division of LG H&H, the #1 company in beauty and personal care in Korea. Since creating Korea's first-ever cosmetic products over 75 years ago, LG H&H has become an industry leader in Asia before expanding its business by merging with The Avon Company to introduce and grow a robust brand portfolio in the U.S. and Canada. LG H&H is focused on strengthening partnerships with Specialty Beauty retailers and expanding its assortment in 2026 and beyond.

About the Role

We are seeking a strategic and hands-on Sr. Manager, Key Account Specialist – Specialty Channel to manage and grow key specialty beauty retail partnerships, including Sephora, Ulta, and other priority accounts.

This role will be responsible for driving sales growth, managing account strategy, achieving volume and profitability targets, and partnering cross-functionally to support assortment, trade spend, forecasting, customer presentations, and business execution.

Responsibilities

• Manage and grow key account and specialty channel business.
• Represent the LG H&H portfolio of beauty and personal care brands with specialty beauty retailers, including Sephora, Ulta, and other key accounts.
• Deliver annual volume, trade spend, sales, and profit plans.
• Analyze business trends, customer performance, sell-through, inventory, and profitability to identify risks, gaps, and growth opportunities.
• Develop and implement customer-specific sales strategies aligned with the broader sales channel strategy.
• Negotiate customer terms and conditions and ensure proper execution of agreed business plans.
• Conduct regular buyer meetings and develop fact-based selling presentations based on customer needs and business priorities.
• Manage SKU optimization, including new item sell-in, assortment planning, and SKU rationalization.
• Partner cross-functionally with Finance, Marketing, Operations, Supply Chain, and internal leadership to support account execution.
• Participate in customer payment processing, financial contracts, performance tracking, and collections as needed.
• Ensure account profitability through strong planning, analysis, and execution.

Qualifications

• Bachelor's degree required; degree in Business, Marketing, or related field preferred.
• Minimum 8 years of experience in account management, sales support, or retail operations within the beauty industry.
• Prior experience with Sephora and/or Ulta strongly preferred.
• Strong knowledge of sales forecasting, inventory analysis, P&L analysis, assortment management, and competitor analysis.
• Excellent interpersonal, negotiation, analytical, problem-solving, and business acumen skills.
• Strong written communication, verbal communication, and collaboration skills.
• Ability to build and maintain strong relationships with retail partners, merchants, cross-functional teams, and internal stakeholders.
• Ability to travel by car or airplane as needed, which may include overnight and/or weekend travel.

Our Benefits

• Eligible for benefits as of date of hire, including health, dental, vision, life, and other voluntary programs.
• Immediate vesting in LG H&H's matching contributions to the 401(k) Plan. Company matches contributions dollar-for-dollar up to 6% of eligible pay.
• Company-sponsored life insurance, AD&D, and disability benefits.
• Wellness incentive programs.

LG H&H USA is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law.