Patient TV Support Rep

Job Description

Job Description

Patient TV Support Representative - Part Time (Mon, Tu, Fri)

At Uniguest , we believe technology can make a hospital stay more comfortable and connected. We're looking for a friendly, customer-focused Part-Time Patient TV Support Representative to join our pCare Services team.

In this role, you'll provide in-person support to hospital patients and staff, helping them use bedside TVs and other technology that keeps them informed, entertained, and connected during their stay. You'll troubleshoot simple issues, answer questions, and ensure every patient has a positive experience with our services.

pCare by Uniguest delivers a variety of technology solutions in hospitals, including bedside TV systems, digital signage, mobile applications, and video conferencing. The ideal candidate enjoys helping others, is comfortable using computers, and can accurately complete basic documentation and payment records.

• LOCATION: Albany Medical Center - 43 New Scotland Ave, Albany, NY 12208
• DAYS: Monday, Tuesday, Friday
• HOURS: 11am - 4pm

Primary Responsibilities

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Experience & Skills

• Exceptional customer service and communication skills
• Be self-motivated and able to work independently in a fast-paced environment
• Basic computer skills
• Customer service experience 1 year is preferred

Required Qualifications

• High school diploma or equivalent
• Ability to work onsite at hospitals daily and travel between each location as needed
• Must be able to lift 25 lbs. and climb a 6-foot ladder
• Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination and Flu vaccination

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.