IT Operations Manager

IT Operations Manager

Phoenix, AZ

About the Role

Technology plays a critical role in keeping Express Flooring running—and as our IT Operations Manager, you'll be at the center of it.

Reporting to the Director of IT, you'll oversee the day-to-day operations of our IT department, ensuring our teams have the technology, support, and systems they need to succeed. You'll help lead our IT Support team, drive operational excellence, manage technology projects, and continuously improve the processes that keep our business connected and productive.

This is a hands-on leadership opportunity for someone who enjoys balancing technical expertise with team development, process improvement, and project execution. If you're energized by solving complex challenges, improving processes, and enabling others to succeed through technology, you'll thrive in this role.

Job Type: Hybrid — typically 4 days in-office / 1 day remote Compensation: $95,000-105,000 + Bonus opportunity Location: 43rd Ave & Washington (Corporate Office) Schedule: Flexible start times available — 6:00 am – 3:00 pm, 7:00 am – 4:00 pm, or 8:00 am – 5:00 pm shifts.

What You'll Do

• Overseeing daily IT operations, prioritizing support requests, assigning work, mentoring technicians, and ensuring exceptional service delivery.
• Serving as the primary escalation point for complex issues involving infrastructure, networking, Microsoft 365, endpoint management, identity, business applications, voice systems, and mobile devices.
• Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM) processes, including administration of Jira Service Management.
• Managing technology projects from planning through implementation, coordinating timelines, resources, milestones, risks, and stakeholder communication.
• Maintaining documentation, asset inventories, security controls, and operational standards that support a secure, scalable IT environment.
• Partnering with vendors to coordinate installations, service requests, and project deliverables.
• Supporting the Director of IT by making sound operational decisions and helping ensure the department runs efficiently every day.

What You'll Bring

• 2+ years of experience in IT operations, systems administration, infrastructure, technical support, or a related field.
• Experience leading, mentoring, or coordinating the work of technical teams.
• Hands-on experience with IT Service Management (ITSM) and IT Asset Management (ITAM) processes; Jira Service Management experience is highly preferred.
• Proven success managing multiple technology projects from planning through completion.
• Strong working knowledge of Microsoft 365, Entra ID, Intune, networking, endpoint management, enterprise applications, and mobile device administration.
• Excellent communication, organizational, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
• A continuous improvement mindset and a commitment to delivering an exceptional technology experience for end users.

Our Technology Environment

• Ubiquiti UniFi network infrastructure
• Jira Service Management supporting ITSM and ITAM
• Microsoft 365 environment, including Exchange Online, Entra ID, Intune, Teams, SharePoint, OneDrive, and related Azure services
• RingCentral voice communications; Five9 contact center with Balto
• NetSuite ERP; Improveit 360/Salesforce CRM; and an Apple iPad fleet managed through Scalefusion MDM

Why People Love Working Here

• Award-Winning Culture. We're proud to be recognized as a Top Workplace because we've built a culture where people feel supported, respected, and empowered to do their best work.
• Collaborative Teams. Success is a team effort. Across IT, Sales, Operations, and beyond, we work together, celebrate wins together, and support one another every step of the way.
• We're Building Something Great. Growth isn't just our goal—it's our mindset. We're continually investing in our people, technology, and the future of our business, creating opportunities to innovate and make a lasting impact.

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$95,000 - $105,000 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.