Customer Service Assoicate - Weekend Nights

Job Description

Job Description

Location: Coopersville, MI
Shift: Weekend 2nd Shift (Fri, Sat, Sun 5pm-5:30am)
Reports to: Warehouse Supervisor

Bay Logistics is a privately held, family-owned leader in Warehousing, Transportation, and Logistics Services. Headquartered in West Michigan, we take pride in delivering smart, integrated supply chain solutions that help bring products to market efficiently and reliably. As we continue to grow, we're looking for dedicated team members who want to build their careers with a company that values its people.

We are excited to add a Customer Service Associate (CSA) to our Coopersville, MI team for our weekend shift. If you enjoy a fast-paced environment, take pride in accuracy, and like being at the center of warehouse coordination, this role may be the perfect fit.

As a CSA, you'll be a key player in keeping our warehouse operations running smoothly. You will:

• Coordinate paperwork for inbound and outbound shipments with 3rd-party trucking partners

• Monitor and manage documentation using internal and external tracking systems

• Verify prepared orders using scanners and other warehouse tools

• Communicate directly with truck drivers and team members to ensure accurate and efficient load verification

• Assist with oversight of warehouse activities when the Supervisor is unavailable

• Ensure proper storage and on-time delivery of customer products

• Maintain accuracy in inventory, returns, and damage documentation

• Support a safe, efficient warehouse environment

• Complete maintenance documentation and communicate with vendors as needed

• Take on additional tasks as assigned

• At least 1 year of Shipping/Receiving experience

• Strong computer skills — proficiency in Microsoft Office (Outlook, Word, Excel) required

• High School diploma or GED

• Excellent communication, organizational, and problem-solving abilities

• Comfortable using PCs, scanners, calculators, and related equipment

• Strong typing speed (35+ WPM)

• SAP experience is a plus!

• Warehouse environment (not temperature controlled)

• Full-time role

• Pay starting at $19.50/hour

• In-person position at our Coopersville location

• 401(k) with company matching

• Medical, dental, and vision insurance

• Life insurance

• Paid time off

• A stable, family-oriented workplace where your contributions matter

Learn more about us at — and discover why It's Better at Bay!

Location: Coopersville, MI
Shift: Weekday 2nd Shift (Fri, Sat, Sun 5pm-5:30am)
Reports to: Warehouse Supervisor

Bay Logistics is a privately held, family-owned leader in Warehousing, Transportation, and Logistics Services. Headquartered in West Michigan, we take pride in delivering smart, integrated supply chain solutions that help bring products to market efficiently and reliably. As we continue to grow, we're looking for dedicated team members who want to build their careers with a company that values its people.

We are excited to add a Customer Service Associate (CSA) to our Spring Lake, MI team for our weekday shift. If you enjoy a fast-paced environment, take pride in accuracy, and like being at the center of warehouse coordination, this role may be the perfect fit.

As a CSA, you'll be a key player in keeping our warehouse operations running smoothly. You will:

• Coordinate paperwork for inbound and outbound shipments with 3rd-party trucking partners

• Monitor and manage documentation using internal and external tracking systems

• Verify prepared orders using scanners and other warehouse tools

• Communicate directly with truck drivers and team members to ensure accurate and efficient load verification

• Assist with oversight of warehouse activities when the Supervisor is unavailable

• Ensure proper storage and on-time delivery of customer products

• Maintain accuracy in inventory, returns, and damage documentation

• Support a safe, efficient warehouse environment

• Complete maintenance documentation and communicate with vendors as needed

• Take on additional tasks as assigned

• At least 1 year of Shipping/Receiving experience

• Strong computer skills — proficiency in Microsoft Office (Outlook, Word, Excel) required

• High School diploma or GED

• Excellent communication, organizational, and problem-solving abilities

• Comfortable using PCs, scanners, calculators, and related equipment

• Strong typing speed (35+ WPM)

• SAP experience is a plus!

• Warehouse environment (not temperature controlled)

• Full-time role

• Pay starting at $19.50/hour

• In-person position at our Coopersville, MI location

• 401(k) with company matching

• Medical, dental, and vision insurance

• Life insurance

• Paid time off

• A stable, family-oriented workplace where your contributions matter

Learn more about us at — and discover why It's Better at Bay!