Area Manager

Job Description

Job Description

Strickland Brothers 10 Minute Oil Change is one of the fastest growing quick lube companies in the country. Our 10-minute, drive-through oil change and focus on customer satisfaction creates a positive, fun environment for staff and our customers. Whether you have an automotive background or not, our system provides the tools necessary to be successful. The Area Manager role oversees 8-12 shops.

Responsibilities

• People Management: Developing Shop Managers and building a talent pipeline through Manager in Training and Certified Training Shop Manager programs. Create a positive culture through recognition, accountability, support, and ensuring labor management aligns with business needs.
• Company Standards: Ensure consistent adherence to company standards, deliver exceptional customer service reflected in Net Promoter Scores and Google reviews, reduce claims, maintain a clean and professional facility, and prioritize urgency in customer greetings and achieving 10-minute bay times.
• Data Experts: Be fluent in Power BI for daily performance analysis, focus on increasing car count, and coach on all key performance indicators. Encourage competitiveness in meeting targets, challenge Shop Managers with data-driven questions, and troubleshoot performance outliers with the team.
• Policy and Procedure Experts: Be knowledgeable and able to teach inventory management, cash handling, recruiting, training programs, the entire employee life cycle from onboarding to termination, and the company handbook.

Qualifications

• 2+ years’ experience working in a multi-unit leadership role
• In-shops in your market 3-4 days per week
• Proficient in Microsoft Office Suite – Outlook, Excel, Word, and PowerPoint
• Ability to analyze data and business trends
• Experience managing organizational change, with the ability to adapt to evolving business needs and guide teams through new initiatives effectively
• Experience managing a budget and driving towards unit-level financial plan targets