Controls Systems Team Leader

What you will do Under general supervision, oversees required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance. How you will do it Supervises and provides leadership for assigned teams and ensures developmental plans are in place. Leads the execution efforts of assigned business, ensuring consistency of delivery systems and monitoring business plans. Coordinates the team’s work with sales to support all sales opportunities including linkage to installation opportunities. Raises potential market opportunities to appropriate branch or region resources for strategic direction. Ensures that serviced account portfolios achieve growth, proper profit levels and customer satisfaction. Recommends and supports staffing requirements for the assigned business. Serves as a communication channel to share standard process strategies and results enabling SSNA vision. Implements plans to comply and monitors standards for HVAC operations, audits effectiveness of operations and makes changes to improve performance. Ensures contractual obligations are completed and customer satisfaction is achieved. Drives service and installation operational review meetings, reviewing bids and estimates for accuracy. Effectively uses branch manpower management and deployment of overall resources. Analyzes operations processes and provides recommendations for improvements. Performs other managerial responsibilities, e.g., performance reviews and acquisitions consistent with established business strategy. Recruits, hires and retains operational staff, preparing and delivering clear performance expectations, performance reviews, and development plans for direct reports with appropriate matrix functional manager, ensuring consistent coaching, including monthly one‑on‑ones, operational and financial reviews. Works with team leaders to ensure proper workforce and skill levels for successful and profitable execution of the business. Performs other duties related to customer satisfaction, deployment of pivotal initiatives to teams, development and maintenance of team business plans and account management of service customers. What we look for Required Bachelor’s degree in Engineering or Business or equivalent working experience. Minimum five years of progressive operational experience in HVAC services. Three years of experience in a management role with responsibility for the productivity and development of others. Preferred Master’s Degree. Eight years’ experience in an operational HVAC role with leadership responsibilities. Six Sigma Green Belt.

HIRING SALARY RANGE: $91,200-136,950

#J-18808-Ljbffr Johnson Controls, Inc.