Office Manager

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

We are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management.

You will be successful if you are highly detail-oriented and an expert at managing multiple priorities.

We pride ourselves on offering a rewarding work environment with various benefits including:

Competitive compensation

Performance incentives

Career growth and learning opportunities

Responsibilities:

Perform Client intakes and home consultations

Answer inquiry calls from clients or employees

Be the primary contact with potential clients and caregivers

Track and manage the life cycle of all new client leads

Maintain weekly KPIs and reports to the Administrator

Answer inquiry calls from clients or employees

Document all inquiry sales call in Wellsky CRM

Introduce caregiver to clients on 1st day of shift/schedule

Be part of the interview, hiring, and training process for all new staff

Manage client and employee files ensuring content complies with state and federal regulations

Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff

Fill in and cover clients shifts as needed during a call out

Must have prior experience as a CNA/HHA/PCA

Participate and attend Community Outreach & Community Liaisons

Attend Networking/Marketing/Recruitment events to bring in new clients and caregivers

Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.

Maintains complete list of employee/caregivers call out, time off/ vacation requests.

Must be coachable and possess ability to accept constructive criticisms

Other duties as assigned

Qualifications:

Good communication, computer, and organizational skills

Possess a positive attitude, good people skills, and a professional appearance

Customer service experience

Ability to work independently with minimal supervision

Good work ethics & ability to Multitask

Must have prior knowledge of Home Care Operations

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Helpers Corporate.