Revenue Cycle Managed Services Operations Lead

Impact Advisors LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory implementation and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nations leading healthcare organizations. Our mission to drive patient-centered value-driven outcomes has earned us prestigious industry accolades. To learn more about us visit

Job Overview

Impact Advisors is seeking a motivated and detail-oriented Operations Lead to support operational performance reporting and project execution across both internal initiatives and client engagements. This individual will play a key role in coordinating operational activities developing meaningful performance reporting managing deliverables and driving continuous improvement efforts within the RCMS practice.

The ideal candidate possesses strong analytical skills experience working within healthcare revenue cycle operations and the ability to effectively manage multiple priorities in a fast-paced consulting environment. This role offers an opportunity to collaborate with RCMS leaders operational teams and healthcare clients to deliver measurable business outcomes and exceptional client experiences.

Responsibilities

Revenue Cycle Operations & Reporting

• Develop maintain and distribute operational performance dashboards and reports for internal leadership and client stakeholders.
• Analyze key revenue cycle metrics including accounts receivable cash collections denial management productivity quality and service-level performance.
• Monitor operational trends and identify opportunities to improve efficiency performance and client outcomes.
• Support monthly quarterly and annual business reviews through data analysis and presentation development.
• Ensure reporting accuracy and consistency across multiple client engagements and internal initiatives.
• Create ad hoc analyses and executive-level reporting to support operational decision-making.

Project Leadership

• Coordinate project activities across cross-functional teams ensuring deliverables are completed on time and within scope.
• Facilitate project status meetings document action items and monitor progress against established objectives.
• Identify project risks dependencies and barriers and proactively escalate concerns to leadership.
• Support implementation of process improvement initiatives using data-driven methodologies.
• Assist in the development and execution of operational strategies that improve service delivery and client satisfaction.

Client Support

• Serve as a trusted operational resource for client engagement teams.
• Prepare client-facing presentations status reports and executive summaries.
• Partner with client leadership to understand reporting needs and operational priorities.
• Support client onboarding transitions and ongoing managed services operations.
• Foster strong working relationships with clients through responsiveness professionalism and effective communication.

Internal Practice Contributions

• Contribute to the enhancement of RCMS tools templates methodologies and best practices.
• Support resource planning operational forecasting and capacity management activities.
• Participate in practice development initiatives knowledge-sharing activities and process standardization efforts.
• Assist leadership with strategic planning and operational reporting across the RCMS practice.

Qualifications

• Bachelors degree in healthcare administration business administration finance accounting health information management or a related field.
• 2-3 years of experience in healthcare revenue cycle operations healthcare consulting managed services or operational project management.
• Experience developing operational reports dashboards and performance metrics.
• Experience leading project workstreams or coordinating cross-functional initiatives preferred.
• Exposure to hospital or physician revenue cycle functions including patient access billing accounts receivable denial management or revenue integrity preferred.

• Strong analytical and problem-solving abilities.
• Advanced Microsoft Excel skills including pivot tables formulas and data analysis.
• Experience with Power BI Tableau Workday reporting SQL or other business intelligence tools preferred.
• Strong project management and organizational skills to prioritize and manage multiple concurrent tasks.
• Detail-oriented with a commitment to delivering high-quality work.
• Ability to work independently while collaborating effectively across teams.

For salaried positions this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available depending on the position and employment terms. This range reflects consideration of several factors including skills experience training certifications and organizational needs.

Our People and Culture

At Impact Advisors we cultivate a caring fun honest and autonomous work environment. Our success stems from our associates dedication and a shared mission to create a Positive Impact. We embrace diversity and inclusion fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.

Required Experience:

Manager