Service Contract Support Representative

Contract Support Representative

Imagine yourself

• Doing meaningful work that makes an everyday impact on the world around you.
• Thriving in a supportive team environment that inspires you to strive for excellence.
• Collaborating with a vibrant, diverse, global team.
• Joining a company with a proven track record of success and an exciting future.

At Hach, a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis betterfaster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

Shaping The Future of Water - Hach

We offer:

• Paid Time Off, Paid Sick Leave, Paid Company Holidays
• Professional onboarding and training options
• Career coaching and development opportunities
• Health benefits
• 401(k)

Reporting to the Service Contract Support Supervisor, the Service Contract Support Representative is responsible for supporting the Service Contracts Team through all aspects of initial quote preparation and distribution, contract booking and invoicing, pricing (as requested), credit and re-bill, account receivable coordination, proper service system management relating to the initiation and closing of repair jobs, customer satisfaction, and other duties as required to support the Service Contract Support Team in renewing standard contracts, up-sell/cross-sell, and conversion of various service program contracts. This position is part of the NA Service Commercial team located in Loveland, CO, and will be onsite.

In this role, a typical day will look like:

• Process revenue-generating service transactions in Salesforce, including purchase orders (POs) and new service agreements.
• Completing simple contract updates, including, but not limited to, serial number swaps, add-ons, service changes, etc.
• Answer and return incoming customer calls through a high-volume queue, ensuring prompt, professional responses.
• Review and process items within the Sales Folder, including the accurate updating and administration of new product contracts
• Distribute key customer-facing documentation such as invoices and service confirmations.
• Make necessary instrument installed base changes/updates
• Collaborate with internal teams to support resolution of basic service-related questions and issues.
• Provide back-up coverage for team members during time off or high-volume periods.
• Meet or exceed performance expectations related to accuracy, responsiveness, and productivity.
• Assist with all other duties as needed to ensure the success of the team.

Critical Success Factors

• Strong attention to detail, ensuring accuracy and consistency across documentation, systems, and administrative tasks
• Self-driven with a strong sense of ownership, able to work independently while maintaining accountability for results
• Demonstrates curiosity and sound judgment, proactively asking questions to clarify expectations and improve outcomes
• Highly coachable, receptive to feedback and able to apply guidance to continuously improve performance
• Well-organized with strong prioritization skills, effectively managing multiple tasks, deadlines, and competing demands
• Administrative and operational discipline, capable of handling a high volume of transactional or coordination work with reliability and follow-through

The essential requirements of the job include:

• High School or equivalent required; Associate degree or some college coursework preferred
• Minimum 1-year Customer Service experience
• Minimum 1-year general office experience or equivalent
• Demonstrated proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and other database applications
• Experience using Oracle, Salesforce, and/or Cisco Upstream is a plus

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resourcesand building rewarding careers along the way.

For Colorado roles only: We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $20.00 - $24.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.