Universal Banker

This is a sales-focused retail banking role. Approximately 90% of the position involves relationship building, business development, referral generation, and identifying financial solutions for clients. Approximately 10% of the position involves assisting clients with Interactive Teller Machine (ITM) transactions and digital banking service

Unlike traditional retail banking locations, this transformed branch does not perform cash transactions. Banking Specialists spend the majority of their time engaging clients, conducting sales activities, expanding relationships, and helping clients utilize digital banking tools and Interactive Teller Machines (ITMs).

The successful candidate is highly motivated, sales-oriented, and committed to delivering an exceptional client experience while helping clients achieve their financial goals.

In This Role You Will

Essential Duties and Responsibilities

Sales and Business Development

• Develop new and existing client relationships through proactive outreach, appointments, and follow-up activities.
• Identify opportunities to expand banking relationships through deposit products, consumer lending solutions, and business banking services.
• Open new consumer and business deposit accounts.
• Achieve individual and branch sales, referral, and relationship growth objectives.
• Generate referrals to mortgage, commercial banking, treasury management, wealth management, and other business partners.
• Conduct outbound calling activities and follow up on sales leads.
• Participate in networking and community activities to promote First Bank and generate new business opportunities.
• Maintain a strong understanding of all bank products and services.

Client Service

• Deliver exceptional service during every client interaction.
• Develop trusted advisor relationships through meaningful conversations and financial needs discovery.
• Resolve client questions and concerns in a professional and timely manner.
• Educate clients regarding products, services, and available banking solutions.
• Help clients navigate self-service and digital banking channels.

Digital Banking and ITM Support

• Assist clients utilizing Interactive Teller Machines (ITMs).
• Educate clients on online banking, mobile banking, remote deposit, bill pay, and other digital banking services.
• Promote digital adoption and self-service capabilities.
• Provide support and guidance to ensure a seamless client experience.

Operational and Compliance Responsibilities

• Ensure compliance with all applicable laws, regulations, policies, and procedures.
• Accurately complete account documentation and system entries.
• Maintain client confidentiality and safeguard sensitive information.
• Complete required training and compliance requirements.
• Support branch operational needs as assigned.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Associate's degree or bachelor's degree preferred.
• One or more years of experience in banking, retail sales, financial services, hospitality, or another client-facing sales environment preferred.
• Demonstrated success building relationships and achieving goals.

Knowledge, Skills and Abilities

• Strong sales and business development skills.
• Excellent interpersonal, communication, and relationship-building abilities.
• Ability to identify client needs and recommend appropriate solutions.
• Strong organizational and follow-up skills.
• Ability to work effectively in a team environment.
• Proficiency with technology and digital banking platforms.
• Ability to manage multiple priorities while delivering exceptional client service.

Preferred Characteristics

• Naturally outgoing and relationship-oriented.
• Comfortable initiating conversations and asking for business.
• Driven to achieve goals and contribute to branch growth.
• Passionate about helping clients improve their financial well-being.
• Adaptable in a technology-driven banking environment.

Other Duties

• Perform other duties as assigned.

Compliance Requirements

As part of the employment process for this position, you will be required to meet the requirements of a background and credit check. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations, if applicable to assigned duties. Ongoing employment may be contingent upon meeting all such requirements, including registration with the Nationwide Mortgage Licensing System and Registry, NMLS.


Qualifications, Competencies and Skills Required

• High school diploma or equivalent.
• Previous retail banking, branch operations, teller, cash handling, or financial services experience.
• Strong knowledge of teller operations, transaction processing, balancing, cash handling, and branch procedures.
• Strong customer service skills, including professional verbal and written communication.
• Ability to work accurately with client information, transaction records, account documentation, and banking systems.
• Ability to identify and resolve routine operational or client service issues.
• Strong attention to detail, judgment, and ability to follow policies, procedures, and regulatory requirements.
• Ability to work a flexible schedule, which may include Saturdays.

Preferred

• Previous experience as a Teller Supervisor, Lead Teller, Senior Teller, Banking Specialist III, Universal Banker, Branch Operations Specialist, or similar branch banking role.
• Experience supporting a high-volume or operations-heavy branch environment.
• Experience providing day-to-day guidance, training, or support to branch team members.
• Proficiency in Mandarin and Cantonese strongly preferred.
• Working knowledge of retail banking products, deposit accounts, digital banking services, and branch compliance requirements.
• Good analytical and problem-solving skills.

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions.

Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay range is $29.50 - $36.00 per hour.