Key Holder - Joe's Jeans - Carlsbad Outlets

Key Holder

The Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers.

Specific responsibilities would include:

Sales Generation

• Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
• Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
• In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
• Leading by example on Sales Floor and achieving individual sales goals.

Customer Service

• Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
• Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
• Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
• Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
• Handles escalated Customer Service issues or concerns.
• Assists with other Customer Service related projects as directed by Store Manager.

Team Development

• Coordinates the daily activities of the sales team.
• Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
• Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
• Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
• Provides recognition to team members for exceptional performance.
• Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
• Partners with the Store Manager to develop and train internal talent.

Operations & Presentation

• Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
• Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
• Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
• Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
• Ensures that display product is in good condition and marked appropriately.
• Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.

Communication

• Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
• Participates in weekly Manager's conference call as required.
• Communicates sales reports as required by Company procedures.

Our best fit candidate would have:

• 2-3 years of retail sales experience required.
• Proven track record of sales generation and customer service.
• Interest in fashion and trend awareness required.
• Strong computer skills-proficient in Outlook, Excel and Word.
• Effective communication and presentation skills, both written and verbal.
• Excellent time management skills.
• Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

Salary Range: $17.00-$24.00

Centric Brands is an Equal Opportunity Employer