V.I.E Digital Shopfloor Support Specialist

Full-time

Sopra Steria

We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace this role you will support the deployment and ongoing optimization of digital shopfloor applications ensuring smooth operations and high user satisfaction.

You will collaborate closely with cross-functional teams to deliver solutions within scope on time and in compliance with quality and industry standards.

Key Responsibilities

Digital Shopfloor Support

Provide day-to-day support to users of shopfloor digital applications ensuring efficient and effective usage
Deliver training sessions and onboard new users to tools and processes
Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
Manage incidents and service requests using the ITSM platform (ServiceNow)
Monitor application performance and ensure timely resolution of issues

Reporting & Documentation

Prepare regular status reports and maintain accurate project documentation
Ensure clear visibility on progress milestones risks and outcomes for stakeholders

Qualifications :

Required skills

Proven experience supporting IT solutions and end users in a professional environment
Strong problem-solving skills including root cause analysis
Experience writing technical documentation (e.g. BRD functional specifications)
Ability to engage in technical discussions with end users and translate business needs into requirements
Good understanding of digital technologies and their application in the aerospace sector
Knowledge of aerospace composite manufacturing processes is an asset
Familiarity with aerospace regulations standards and best practices is a strong advantage
Experience working with aerospace industry clients is preferred
Bachelors degree in Manufacturing Engineering Computer Science or a related field

Languages

English (required)
French (nice to have)

Additional Information :

This position is offered under the VIE (Volontariat International en Entreprise) programme.

Remote Work :

Employment Type :

Full-time

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Vacancy posted 6 days ago

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