FULL TIME SALES ASSOCIATE & KEYHOLDER

Position Overview

TOCCIN is seeking a passionate and driven Full-Time Sales Associate & Keyholder to join our Hamptons team. You will be the face of our brand in-store, you’ll play a key role in creating exceptional shopping experiences, building client relationships, and bringing our mission of sustainable, heritage-driven fashion to life. This role is ideal for someone who thrives in a fast-paced retail environment, is passionate about storytelling through product, and is excited to contribute to a purpose-led brand.  Weekend availability is required.

Key Responsibilities

• Deliver an Elevated Customer Experience:

Greet every customer warmly and authentically. Understand their needs and provide personalized recommendations that reflect TOCCIN’s values.

• Achieve and Exceed Sales Goals:

Take ownership of individual sales targets and contribute to overall store performance by confidently guiding clients through their shopping experience.

• Clienteling & Relationship Building:

Build lasting relationships with customers by maintaining consistent communication, remembering preferences, and providing a high-touch, client-first experience.

• Product Knowledge & Brand Storytelling:

Become an expert on TOCCIN’s collections, history, and mission. Share the brand story and product details with customers to create deeper engagement and loyalty.

• Maintain Brand Standards & Store Presentation:

Ensure the store environment is clean, well-merchandised, and aligned with TOCCIN's premium aesthetic. Help execute floor sets, visual displays, and restocking as needed.

• Operational Support:

Assist with opening and closing procedures, point-of-sale transactions, returns, and exchanges. Support inventory processes, loss prevention standards, and operational compliance.

• Collaborate as a Team Player:

Work closely with store leadership and fellow team members to meet shared goals and uphold a positive, inclusive in-store culture.

Qualifications

• 2+ year of experience in a retail or client-facing role, preferably in fashion or luxury
• Passion for style, sustainability, and storytelling
• Strong communication and interpersonal skills
• Organized, detail-oriented, and proactive
• A positive, team-first attitude with a customer-centric mindset