Front of House Manager

Front Of House ManagerTopgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards don't maintain themselves. They're held by leaders who care.If hospitality is more than a job title to you, this is where that shows.The RoleThe Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience.Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.What You Will DoLead the Guest ExperienceSet the daily standard for service and hospitality across the front of houseStay visible on the floor and interact with guests to assess and elevate their experienceAlways uphold operating procedures and guest safety and satisfaction standardsEnsure all guest areas are fully staffed and functioning efficientlyCoach and Develop the TeamSupervise front of house team members and coach them in the momentDrive team member engagement and create a team culture rooted in care and accountabilitySupport hiring, scheduling, onboarding, and ongoing developmentDelegate tasks clearly and follow up to ensure completionManage OperationsExecute opening and closing procedures and manage assigned shiftsUse business metrics and guest feedback to drive performance improvementsMaximize revenue and profit within your area of responsibilitySupport ordering, inventory management, and facilities needs as assignedUphold Standards and CultureDemonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and CaringMaintain compliance with all health, safety, and operational standardsChampion a positive, high-energy work environment that reflects the Topgolf brandCore Competencies For SuccessCustomer Focus | Building strong customer relationships and delivering customer-centric solutions.Gathers guest satisfaction input on behalf of the team and takes action on findingsHolds team members accountable for meeting and exceeding guest expectationsAddresses gaps in the team's ability to meet emerging guest needsAligns daily operations and team behaviors to create outstanding guest experiencesBuilds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Communicates clear goals, roles, and expectations to all team membersCoaches others on how to deliver best-in-class hospitalityEnsures the team has the right skills and leverages individual strengthsRewards team efforts and creates a strong sense of team spiritDrives Results | Consistently achieving results, even under tough circumstances.Pushes the team to achieve results and maintains focus during high-volume periodsFosters a sense of urgency for reaching goals and meeting shift objectivesLeverages business metrics to drive performance and maximize profitabilityMaintains operational standards even when circumstances are challengingCommunicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Adjusts communication style and content to suit guests, team members, and leadershipEncourages open, candid communication within the teamListens actively to guests and team members and responds with clarityBreaks down communication barriers to keep the operation running smoothlyQualifications2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General ManagerHigh school diploma or equivalentAbility to obtain required licenses and certifications for your locationMust be 21 years of age or older as required by state or local lawPhysical RequirementsLet's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carryingAbility to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairsAbility to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environmentAbility to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weatherAbility to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noiseAbility to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documentsSounds like a fit? We can't wait to meet you!