Customer Service Call Center Support Specialist

Business Unit Operations Specialist

At Regions, the Business Unit Operations Specialist performs a variety of operational tasks within the line of business.

Primary Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed
• Resolves customer or associate inquiries as necessary
• Prepares, edits, distributes, and/or corrects documents
• May research and resolve payment related issues which may include missing payments, disputed accounts history requests and general related questions
• Works under general supervision following established guidelines and procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

Preferences

• Two (2) years of operations or related experience

Skills and Competencies

• Ability to learn additional systems as needed
• Ability to work in a team environment when applicable
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

• Sort and process departmental faxes, mail, and other documents
• Sort and process documents submitted by customers
• Download, prepare, and fax or email documents to customers
• Calls to customers to request specific documents or actions

Hours: 40 hours Monday-Friday between 7am-6pm

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$32,850.00 USD

Median:

$37,611.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the link below.

Location Details

Hattiesburg Mortgage Ops

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans