Loan Ops Specialist II

Matlock Operations Center, 3030 Matlock Road, Arlington, TX 76015, USA Job Summary The Loan Operations Specialist II is responsible for maintaining, coordinating, reviewing, funding, billing, and processing consumer and commercial loans. Primary Duties and Responsibilities Provide back‑up to Loan Operation Specialist I responsibilities. Duties include some or all of the following on a periodic basis: Fund and board new loans and modifications which include but are not limited to collateral records, codes, payment schedules, customer information, file maintenance and retention. Quote proper and accurate payoffs for customers and title companies. Review funded or modified documents which includes the ability to read and interpret terms and standard loan document verbiage. E‑record loan documents and mail out checks/documentation to add the Bank’s lien to the collateral securing the loan. Process loan payments, payment corrections, payoffs, and refunds. Non‑revolving and line of credit processing include but not limited to preparing draw packets, ordering inspections, and working directly with inspectors, funding draw requests and working with loan officers to provide or gather information. Process escrow disbursements and review escrow analysis statements. Review and update loan reports and logs. Monitor assigned group emails and phone calls. Handle complaints from customers and take the appropriate action to resolve complaints, supplying customer needs and problems to higher specialists or management for unresolvable situations. Obtain all items needed to keep SBA loan files in compliance such as payments, notices, SBA reporting forms, and ensure all these documents are current and accurate. Service government insured loans (FHA, VA, USDA) which includes but is not limited to remitting payments, monthly reporting, loss mitigation and foreclosure. Understand and abide by the policies and procedures established by Susser Bank. Perform detailed analysis of financial and credit documents for exception clearing. Monitor and clear all miscellaneous ticklers. Monitor daily reports for all system and parameter changes. Perform duties in compliance with applicable laws and regulations. Maintain the security and confidentiality of pertinent information and records. Maintain current and up‑to‑date knowledge and continue professional development as needed and applicable to position. Demonstrate a courteous, pleasant, self‑motivated, and dependable behavior, maintaining a professional environment in both appearance and conduct. Perform additional duties as assigned or directed. Education and Experience Required High School diploma or GED, some college preferred. One to three years of job‑related experience, preferably in the financial industry. Skills and Abilities Required Strong attention to detail and accuracy, organization and analytical skills, good time management and excellent follow‑up skills. Responsive to requests and timely completion of tasks. Exhibits critical thinking skills and displays a natural curiosity for continuous learning. Proficient with Microsoft Office applications preferred (Teams, One‑Drive, Word, Excel, and Outlook). Must be able to work under pressure and meet deadlines while maintaining a positive attitude and exemplary customer service. Basic knowledge of post‑closing loan servicing. Job knowledge/technical knowledge: Preferred Jack Henry Xperience Banking systems, Preferred Jack Henry Synergy Document systems. Susser Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Susser Bank participates in E‑Verify. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr