Barista/Bar Back

Barista

Hospitality service; responds to customer's need and tries to exceed expectations at all times. The barista is responsible for maintaining a quality experience within their store.

A barista is responsible for assisting the store manager on the bar to craft high quality drinks for our customers

Fill in as cashier and other duties as needed

Provide fast, friendly, and efficient service

Ensure quality experience for both customers and team members while completing regular barista duties

A friendly and consistent demeanor with fellow employees & guests.

Effective communication skills

Ability to acknowledge and fix mistakes quickly

Effective time management

As a barista, you will be assisting the store manager in executing our high quality drink menu and be the final face of the customer interaction. This may include running drinks and food, cleaning, and customer service as needed.

A Barista is responsible for the following

Customer Service and Accountability

Greets every customer with a friendly smile and positive attitude

Is honest and promotes the values and mission of Caf Ficelle

Accurately processes transactions

Provides excellent customer service and builds rapport with customers by learning names and favorite drinks

Responds appropriately to customer concerns

Maintains calm demeanor during periods of high volume

Communicates customer complaints to management

Adheres to appropriate standards of behavior in the workplace and to behaviors outlined in the Employee Handbook

Ensures accountability of company funds and inventory

Maintain a clean, organized and stocked environment

Perform opening and closing procedures

Promotes and practices safe work habits, and reports potential safety hazards, operational inconsistencies and team member incidents to the store manager.

Product Quality

Maintains the highest level of standards for all product preparation including proper grinding of coffee beans and top quality espresso shots

Pays attention to detail to provide the highest level of product presentation

Follows health, safety and sanitation guidelines for all products

Adheres to all Company recipes and measurements

Ensures that employees are educated on menu products and services

Keeps work area clean and organized so that co-workers and management can locate resources and products as needed

Teamwork and initiative

Demonstrates the ability to lead, and use effective communication

Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to employees on shift.