Hotel Front Desk Agent

Job Description

Job Description

Kingstory Overseas Hotel Management USA LLC

Work Location: Serene Vegas Boutique Hotel located on Harmon Ave 89169 

Job Description

Job Title: Hotel Front Desk Agent

Division: Hotel Front Desk

Reports To: Hotel Front Desk Manager/Manager on duty

FLSA Status: Non-Exempt

Summary: Responsible for checking hoel guest in and checking out guest, collecting payment from 3rd party companies and guest, answering questions about the hotel via phone, email or face to face, and handles cash properly.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers questions about the hotel via phone call, email or face to face.*
2. Collects, balances and closes out all 3rd party reservations, example, Expedia, agoda, booking, and groupon.*
3. Properly takes notes on issues that have occurred during your shift, example, feedback or complaints from guest.*
4. Demonstrates basic to intermediate computer skills.*
5. Demonstrates Basic to intermediate customer service skills with the ability to work well with others or by themselves and the ability to work with all forms of guest from different back grounds.*
6. Multitasks job duties during your shift.*
7. Works well under pressure and a fast-paced environment.*
8. Communicates well with guests on the reservations they booked, the payments collected at the front desk and the hotel rules and policies.*
9. Checks luggage and calls taxi cabs for guest.