Shift Leader - The Ups Store

$18 - $22 per hour

The UPS Store

Shift Leader - The UPS Store (Multiple Long Island Locations)

Location: Long Island, NY
Job Type: Full-Time / Part-Time
Compensation: $18-$22/hour (based on experience) + performance incentives
About Us

We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence . Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.

We are looking for a Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor.
Position Overview

The Shift Leader is responsible for running the shift , ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.
Key Responsibilities

Lead and manage daily store operations during assigned shifts
Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
Ensure all customers are greeted and serviced with urgency and professionalism
Coach and support team members to improve performance and consistency
Maintain store standards (cleanliness, organization, inventory levels)
Ensure compliance with company procedures and operational policies
Handle customer issues and resolve concerns effectively
Support sales goals by promoting services (packing, printing, mailboxes, etc.)
Assist with opening/closing procedures and cash handling

What We're Looking For

Previous retail, customer service, or leadership experience preferred
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Leadership mindset - takes ownership and leads by example
Reliable, punctual, and accountable
Comfortable using computers and learning POS systems
Willingness to work weekends as needed

Why Join Us

Clear path for growth into Store Manager or Unit Manager roles
Performance-based incentives and recognition programs
Structured training and ongoing development
Team-oriented, fast-paced work environment
Opportunity to be part of a growing multi-location operation

Schedule

Flexible scheduling available
Weekend availability required

Apply

Vacancy posted 3 days ago

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