Chief People & Experience Architect

Shape the Future of Dentistry with Benco Dental

At Benco Dental, we’re more than a distributor — we’re a partner in the success of dental professionals nationwide. Join a team that’s dedicated to delivering innovative solutions and exceptional service to our customers. With a focus on growth, collaboration, and cutting‑edge technology, Benco offers exciting career opportunities where you can make an impact every day. If you’re ready to be part of a passionate, forward‑thinking team that’s changing the dental landscape, we want to hear from you. Explore our career opportunities today!

What we're looking for in an industry-leading CHRO candidate:

An authentic servant leader from a $1B+ national organization who's excited to further develop our award‑winning, customer- and people‑first culture.

A creative strategist who's mastered traditional HR and is itching to make a bigger impact in a growing organization.

A C‑suite partner eager to create value through organization‑wide initiatives that engage customers and associates.

A confident change agent with strong executive presence who inspires trust at all levels, embraces diversity, and seeks to stretch personally and professionally.

Why This Role Matters:

The Chief Human Resources Officer (CHRO) will oversee the organization’s strategy for delighting customers and associates.

At 1930 Ventures/Benco Dental, we often say, 'we think in decades, not quarters,' and there's no better proof of that expression than our award‑winning culture (world‑class Net Promoter Scores...annual Great Places to Work certification...a Fortune Best Places to Work in Healthcare for seven of the past 10 years).

Our CHRO will design and execute programs that drive engagement, improve retention, and unlock the full potential that's often hidden in our customers and associates. Working with peers, this mission‑critical executive role will inspire (and sometimes hold accountable) our team to retain and grow the market's best customers and associates.

As the voice for customers and associates at the executive table and steward of the culture, the CHRO goes beyond traditional HR operations to ensure that our culture and customer/associate experience remains a long‑term competitive advantage.

Role Summary:

The CHRO sets and executes the vision for the customer/associate experience across a nationwide family enterprise (1930 Ventures) that includes three divisions (Benco Dental, Clarion Solutions, and Sapphire Brands) and several shared services.

Our team is diverse, including field sales and service reps; distribution center staff; customer service reps; and IT, finance, marketing, HR and legal associates.

Today, we serve only dental practices and dental laboratories across the U.S., but we plan on expanding internationally and into other markets.

We're passionate about creatively leveraging new tools like AI and other software to create a superior and more productive customer and associate experience.

The CHRO will report to the CEO and serve as a key member of our executive team.

Key Metrics:

Personnel productivity ratio.

Key Responsibilities:

Culture Architect: Design and sustain an award‑winning culture that reflects the organization’s mission, values, and strategy.

Human Capital Strategy: Create pathways to grow and empower associates and leaders, ensuring a pipeline of strong, future‑ready talent…strategic workforce planning, annual talent review, individual and leader development plans, high‑potential talent strategy, succession planning, performance management, compensation and payroll, benefits and wellness, internal communications, learning and development, and safety.

Executive Partnership: Advise the executive leadership team on people, culture, customer, and engagement strategies...partner with key constituents, including external (i.e. vendors) and internal stakeholders, to ensure we deliver an excellent customer experience.

Retention & Engagement: Build and execute strategies that improve hiring, reduce turnover, and strengthen customer and associate loyalty...reimagine the associate journey with programs that drive engagement, recognition, belonging, and growth…develop associates who delight customers daily.

Diversity & Inclusion: Lead DEI strategies that foster belonging, innovation and organizational resilience.

Qualifications

15+ years of progressive Human Resources and Customer experience, including top HR leadership roles (CHRO, VPHR or equivalent), ideally in national/global organizations.

Demonstrated success at leveraging influence to deliver effective strategic people/culture outcomes and continuous improvement initiatives.

Bachelor’s degree in Human Resources or related field required; advanced degree (MHR/MBA) preferred...SHRM‑SCP and/or SPHR certification preferred.

Experience building a customer experience culture and/or HR in a shared services model is a plus.

Ability to travel to company events, co‑travel nationally with Benco sales/field service representatives, etc.

Compensation & Benefits: A competitive executive package—including base salary, annual performance bonus, and long‑term incentives—will be tailored to the candidate’s experience and market benchmarks. Comprehensive benefits (health, dental, vision, 401(k), etc.) are provided.

Location: Interested candidates should either live within a reasonable driving distance from the Home Office (Pittston, PA) or be willing to relocate within a reasonable timeframe.

We’re Diverse: We’re proud to be an equal opportunity and affirmative action employer with a majority‑female C‑suite. At 1930 Ventures/Benco Dental, we celebrate our associates’ differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

Who We Are: It’s our Mission to Drive Dentistry Forward, Together

1930 Ventures/Benco Dental, the largest family owned, full‑service dental distributor in the United States, has remained in the family since 1930—a family that now includes more than 40,000 customers and over 1,700 associates in the 48 contiguous states. In 2025, we posted revenues of $1B.

We provide more supply and equipment options than any other full‑service distributor, an offering enhanced by a comprehensive suite of services and solutions, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental‑specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory‑trained service technicians who begin every task by asking, 'What does the customer want?'.

The Director of Supply Chain is an executive leadership role responsible for the end‑to‑end performance of Benco Dental’s supply chain operations from vendor sourcing and inventory management to equipment…

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The Field Service/Installation Technician is a vital part of our company providing hands‑on support to our customers. Service Technicians are independent team players who want to be customer focused…

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Do you have a candidate recommendation for a position at Benco?

Driving Dentistry Forward Together means that Diversity, Equity, and Inclusion are woven into the fabric of our Benco Family. We want associates to bring their whole to work, inspire innovation , drive results , assume positive intent , and focus on giving back . We expect a lot, but in return our associates are provided with a comprehensive rewards package that recognizes the value associates bring to Benco.

It’s more than just the basics – it includes a variety of benefits, programs, and policies to help associates achieve success in all aspects of life. We are dedicated to enhancing the well‑being of our associates and their families by providing associates with the flexibility they need to meet personal and professional goals. And because of this, Benco has been previously named a Best Workplace in PA and consistently certified as a Great Place to Work in the US.

See What Our Associates Have To Say

Benco appeared to be an organization that truly values its associates. Further, during the interview process, the members of C&P that I had initially spoken with were very kind- which made the organization more attractive.

Working for Benco has been the best career move I have made. The key word there is “career”. It has been anything but just a job for me. Benco offers tremendous opportunity for growth and job satisfaction.

With Benco being a family‑owned business, they also focus on their employees’ families’ and wellbeing. It has always been a Team atmosphere where we take care of each other. Working with Benco is like having a big extended family!

Benco has always made me feel like a member of the family.

Everyone is very friendly and welcoming. I’ve made some lifelong friendships working here.

When you work for Benco you truly feel as though you are part of the family. The history behind the company is such a great story as are Benco’s mission, vision, values, and culture.

Benco is also a company that really values supporting the community and charities.

Benco appeared to be an organization that truly values its associates. Further, during the interview process, the members of C&P that I had initially spoken with were very kind- which made the organization more attractive.

Working for Benco has been the best career move I have made. The key word there is “career”. It has been anything but just a job for me. Benco offers tremendous opportunity for growth and job satisfaction.

With Benco being a family‑owned business, they also focus on their employees’ families’ and wellbeing. It has always been a Team atmosphere where we take care of each other. Working with Benco is like having a big extended family!

Our benefits include traditional health and welfare programs, as well as programs that create meaningful personal and professional growth opportunities. Learn more by clicking on the icons on the right!

Medical
Coverage

Vision
Coverage

Flexible
Spending
Accounts

Life & AD&D Insurance

Short Term
Disability

Long Term
Disability

Pet
Insurance

Family Culture

Diversity and Inclusion

Life of a Benco Package

Why Benco

The mission of the Benco Family Foundation is simple. We are dedicated to improving the dental health and quality of life in our local communities and around the world.

The Benco Family Foundation annually supports over 100 charities and donates 150,000 toothbrushes to children and families.

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