Service Advisor

Service Advisor

Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

The ideal Service Advisor has an unrestricted driver's license, clean driving record, a strong mechanical aptitude, a minimum of one year of dealer-level or large facility experience, post-secondary automotive training, certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record.

Benefits include medical, dental, vision, term life, company-paid term life, STD/LTD, accident indemnity rider, PTO / sick days, 401(k) with an employer match, employee assistant program, FMLA / maternity/paternity leave, and bereavement leave.

Duties and responsibilities include meeting/greeting customers, arranging prompt and accurate diagnosis, making best-value repair recommendations, managing delivery of required repair action, maintaining documentation, enforcing organizational safety standards, ensuring appropriate parts inventory, promoting a 'white-glove' environment, taking ownership and accepting accountability, and adhering to all company policies, procedures, and safety standards.

Physical demands include sitting, standing, walking, lifting, carrying, pushing, pulling, climbing, stooping, kneeling, crouching, reaching, handling, fingering, feeling, talking, hearing, tasting/smelling, near vision, far vision, depth perception, visual accommodation, color vision, and field of vision.

Environmental conditions include exposure to weather, moving mechanical parts, non-climate controlled conditions, wet and/or humid conditions, high, exposed places, noise, and vibration.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.