Remote Program Manager, Security Operations (Remote)

In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: We are currently seeking to hire a Program Manager, Security Operations to join Concentric's Corporate Team. This is a fully remote role; however, you will be required to travel to domestic and international client locations and operations as needed. The Program Manager, Security Operations is part of the Embedded Program Team and coordinates with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations. This position will manage several small groups of vendors, ad hoc services, employees, and embedded services who are working directly with Concentric clients. The Program Manager, Security Operations serves as the primary liaison between Concentric, vendors, employees, and clients, ensuring smooth communication and seamless operations while addressing needs and challenges. This position provides ongoing guidance and mentoring, performance feedback, and administrative support to enhance vendor and employee engagement and client satisfaction. Additionally, the Program Manager, Security Operations will recruit, onboard, and hire vendors and embedded employees; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives. The ideal candidate will have real-world experience in the security field and supervisory experience managing and mentoring diverse teams. Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being. Advocate for employee needs and escalate issues as necessary to HR or management. Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements. Design, develop, and draft proposals, including budgets as needed Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements Provide in-person management and direct Executive Protection support of complex security operations or protective details. Provide direct billable consultative and/or security services as requested to clients globally Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements Act as the business representative in the CA, NV, and AZ area for client requests and business development efforts Security Operations staff Coordinator management Oversight and development of the GSOC operations and scheduling Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking, and periodic updates to Security Operations management Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables Ensure client deliverables are met across the full suite of security services Proactively communicate with clients regarding identified risks to personnel, property, or reputation Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets Maintain a local Security License to provide armed and unarmed security work. Must be able to legally work in the country where this position is located without visa sponsorship ~Proficiency with Google Suite and Monday.Bachelor's degree or equivalent industry experience ~ At least 10 years of experience in the protective security industry, law enforcement, or similar government service. ~ Experience working with contract staff and employees to provide comprehensive protective services ~ A state-issued Armed Security Guard license (e.g., PILB armed registration in Nevada, DPS Armed Guard Card in Arizona) as well as HR218 is also preferred. This position requires the ability to travel up to 30% of the time Bachelor’s degree in a related field Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models). Adept at learning new software and web-based tools Experience working with high-net-worth family or corporate protective details Experience in corporate security, military or law enforcement Experience working in overseas environments The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. Medical FSA ~ 401k including employer match & immediate vesting ~11 paid holidays ~ Employee Assistance Program for personal needs ~ Credentity Protection - Eclipse Digital Protection by Concentric ~ Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. ~ Dedicated Security and Intelligence Training Programs for Professional Development ~ Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.