Byram Healthcare Customer Service Representative

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated salary range for this position is $23+/hour depending on experience. Bilingual candidates are encouraged to apply and may be eligible for additional pay. POSITION SUMMARY The bilingual representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. RESPONSIBILITIES Answer high-volume inbound customer calls via an automated phone system Make outbound calls to patients, referrals, and sales as needed Utilize resources to troubleshoot and resolve patient issues Use full product knowledge of at least two Byram therapies to service patients Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required EDUCATION AND EXPERIENCE High School Diploma or equivalent required 1-2 years of customer service experience requiredCall center experience preferred Bilingual in Spanish/English- Required KNOWLEDGE, SKILLS AND ABILITIES Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era. Teammate Benefits Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr