Mobile Fleet Service Operations Manager

Job Description

Job Description

Mobile Fleet Service Operations Manager — Dallas, TXLead the teams that keep fleets rolling

When the day starts, you already have visibility into technician routes, repair priorities, and customer commitments across the Dallas area. You’re the point person who turns complex service schedules into smooth execution—guiding field techs, coordinating parts and operations, and keeping customers one step ahead with clear, proactive updates.

About Transwest Mobile

Since 2009, Transwest Mobile has redefined fleet productivity with on-site repair services across Arizona, California, Nevada, Texas, and Utah. We back our work with a flawless safety record, $3M liability insurance, and true 24/7 availability.

What you will lead

• Own day-to-day service operations, from scheduling and workflow management to hitting productivity goals
• Coach, mentor, and develop a high-performing team of field and shop technicians
• Drive repair order accuracy and throughput—on-time completion and precise documentation
• Resolve customer escalations and set expectations with proactive, consistent communication
• Partner with parts, sales, and operations to deliver fast, efficient service in the field
• Champion safety and compliance—DOT, OSHA, and company policies—every job, every time
• Track performance metrics and implement continuous process improvements
• Support hiring, onboarding, training, and performance management for service personnel
• Oversee inventory and ensure tools and equipment are maintained, calibrated, and mission-ready

What you bring

• Background as a Service Manager, Shop Manager, or similar leader in diesel, mechanical, automotive, or fleet service
• Proven leadership, team-building, and communication strengths
• Sharp organizational skills and a problem-solving mindset
• Comfort with service management platforms; Fullbay experience strongly preferred
• Hands-on understanding of diesel, mechanical, or automotive systems
• Valid driver's license; must pass pre-employment background and drug screening

Preferred extras

• Proficiency with basic computer systems and productivity tools
• Experience optimizing technician schedules and workflow with shop software
• Working knowledge of DOT and OSHA safety regulations
• Success in a mobile or field service operation

Benefits

• Health, Vision, and Dental Insurance
• 401(k) Retirement Plan
• Life and Disability Insurance
• Paid Time Off, Sick Leave, and Holidays

Why join Transwest Mobile

Make a measurable impact with an elite team and the stability of a company known for safety and reliability. Join a growing operation serving fleets across five states—where your leadership keeps critical equipment on the road.

How to apply

Apply at transwestmobile.com or submit your application directly through this listing.

Transwest Mobile is an equal opportunity employer.