Hotel Front Desk Team Member - PT (18+)

Hotel Front Desk Team MemberThe ideal Hotel Front Desk Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Hotel Front Desk team, welcoming the hotel guest, correctly and efficiently completing their registration/check-in process and ensuring that their hotel needs are met with the high level of service standards we have established. As this position is often the first and last team member the guest interacts with, it is important to welcome and thank each guest.Provide our guests with efficient, friendly and thoughtful serviceProvide the first and last impression the guests will have of Bear Creek Mountain ResortComplete check-in and check-out procedures, compute bills, collect payment and make change for guests as requiredAnswer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directionsAnswer telephones/PBX with proper telephone etiquette and direct calls accordinglyMake, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservationsCommunicate with other departments as needed via telephone and two-way radioBalance all cash receipts and work performed during shift and perform a bucket check on shiftHandle dissatisfied customers efficiently and courteously to ensure their satisfactionEnsure all special groups, tours, corporate guests get necessary attention to all details such as billing, luggage, transportation, etc.Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/SupervisorFamiliarity with all hotel services/features and local attractions/activities to respond to guest inquiries accuratelyContribute to the team's success by accomplishing tasks and assisting with projects as neededMaintain knowledge and compliance with departmental policies, service procedures, and standardsWork as a team member to ensure our guests have the best possible experienceUnderstand emergency procedures and be able to apply them when necessaryReport any incidents, property damage or injuries immediately to Manager/SupervisorAttend department meetings and training sessions as necessaryOther duties as assigned by Manager and/or SupervisorSupport Southern Management's Mission, Vision, and ValuesComply with Bear Creek and Southern Management's policies and proceduresMust be at least 18 years of age1 year previous guest service experience preferredClasses or degree in Hospitality Management preferredAvailability during peak operating times, i.e.: weekends, holidays and special eventsAbility to learn and use the Room Master PMS System and Sirius Ware softwareMust be effective at listening to, understanding and resolving the concerns and issues raised by guests and co-workersMust be well organized, detailed and able to make proper decisionsMust be able to convey information and ideas clearlyExcellent verbal communication skillsCompute basic arithmetic and mathematical calculationsStrong administrative skills with a high degree of accuracyExcellent time management skillsAbility to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfactionPhysical DemandsPhysical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms). One-on-one (in person), TelephoneKeyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 poundsNear Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.Environmental ConditionsNoise Intensity Level: The noise intensity level to which the worker is exposed in the job: ModerateIndoor / Office Environment