ServiceNow Tech Lead

ServiceNow Tech Lead
Location: Remote with monthly travel to Charlotte, NC
Duration: 6-month Contract with potential to extend
Pay: $60-65/hour W2

JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

RESPONSIBILITIES

• The Tech Lead will tightly partner with the Product Manager of the pod to collectively enable successful product delivery - alignment of technical execution to achieve business goals and outcomes
  • Anchors the technical integrity of the product, guiding engineering decisions and feasibility

• • Determines HOW the product will be built efficiently, securely and scalably

• • Leads architectural decisions, code quality and engineering best practices
    • Architectural decisions should be made based on standards and guidance provided by Data & Solutions Architect(s)

• • Owns technical delivery and quality

• • Supports technical team growth, removes, technical blockers, and ensures engineering velocity

• Includes but is not limited to:
  • Day-to-day technical execution with 'team/pod'

• • Team Guidance in 'Breaking Down the Work'
    • Support in translating high-level requirement into technical tasks and stories
      • Assess complexity & effort

• • • • Collaborates with engineers and technical resources other teams

• • • Includes Entire Vendor Domain:
      • Back-end Infrastructure/MDM/Data Pipelines/etc
      • Service Now Internal/External requirements
      • Dev-Ops requirements
      • Cross-functional Requirements (S4/Adams/SSO/etc)

• • Oversees Spike work
  • Oversees proper technical documentation in Confluence
  • Define and enforce technical standards, best practices, arch guidelines
  • Design and define Vendor Enterprise Architecture (end-to-end) in partnership with the Data & Solutions Architect(s)
  • Close partnership with Dev-Ops to ensure work is scoped and meets requirements

• • Will also pick-up work/stories/tasks (50% of time hands-on-keyboard)
  • Scalability, Security, and Performance - Technical Roadmap

• • Mitigating technical debt

• • Identify and mitigate technical risks or bottlenecks in development

• • Defect Triaging and troubleshoot critical issues and guide resolution
  • Perform code reviews, UAT Testing Plans, ensure robust testing
  • Drive continuous integration best practices

• • Support team growth and support

• • Identify and surface gaps in resources (expertise and quantity)

QUALIFICATIONS

• Bachelor's degree required.
• 5+ years of experience in cloud architecture, data engineering, or solution development in AWS environments.
• 2+ years in a technical leadership role, overseeing architecture decisions and mentoring developers.
• Expertise in core AWS services: S3, Lambda, Glue, Redshift, DynamoDB, API Gateway, Step Functions, Aurora.
• Proficient in Python for scripting, automation, and ETL development.
• Familiarity with microservices architecture, API design, and serverless computing models.
• Solid understanding of DevOps practices including CI/CD, observability, and infrastructure automation.
• Experience managing delivery using Agile, Scrum, or SAFe methodologies.

Nice-to-Have / Preferred Skills:

• Exposure to Master Data Management (MDM) platforms such as Informatica, Reltio, or Stibo.
• AWS certifications (e.g., Solutions Architect, DevOps Engineer, Data Analytics).
• Knowledge of modern data stack and Lakehouse architecture (e.g., Lake Formation, Athena, Snowflake).
• Familiarity with metadata management, data quality frameworks, and data governance.
• Understanding of data privacy and compliance (GDPR, CCPA).
• Integration experience with enterprise systems and tools like ServiceNow.

Category Code: JN008
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