System Administrator II

IT System Administrator II

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA's religious mission.

The BGEA Information Technology (IT) department consists of the following areas: Operations (networking/routing, servers, storage, security cameras, telephony), Service Desk (end-user hardware and software management/support, event support, general IT assistance), Cybersecurity (threat defense, monitoring/analysis, awareness, and compliance), Enterprise Solutions (application and web development, data visualization, report writing, database management), and Enterprise Solutions Support (Donor/CRM, Financial, HR, and other ERP type solutions support). The IT department furthers the mission of BGEA through supporting, developing, scaling, and securing the assets, infrastructure, and programs required by all areas of the ministry while maintaining and ensuring their availability.

The IT System Administrator II is responsible for managing, maintaining, and optimizing the organization's IT systems and infrastructure. Duties include ensuring system reliability, performance, and security while providing technical support for escalated issues. This mid-level role is ideal for someone with proven system administration experience and enjoys working collaboratively with other IT staff and departments.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA's Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties and Responsibilities

• Installs, configures, and maintains servers, virtualization platforms, storage systems, and software solutions, ensuring optimum performance and security
• Manages backup, restore, and disaster recovery procedures
• Troubleshoots and resolves complex system or application issues, including those escalated by more junior team members
• Manages privileged, service, and vendor accounts and access, ensuring proper security and access controls
• Implements and maintains proper security protocols and monitoring of infrastructure systems and timely remediates discovered vulnerabilities

Marginal Duties and Responsibilities

• Creates and maintains detailed documentation of system configurations, integrations, and procedures
• Automates basic administration tasks using available tools to improve performance and reduce manual time and effort
• Assists team with network-related tasks and troubleshooting
• Other duties as assigned

Job Specifications

Skills and Knowledge

• 3+ years' experience in system administration or related IT role
• Proficient with Microsoft Windows Server, Linux, and macOS
• Proficient in fundamental networking and domain concepts (DNS, DHCP, Active Directory, GPO, authentication protocols, etc.)
• Competent with virtualization and storage platforms and concepts (VMware, Proxmox, Hyper-V, NAS, SAN, Containers, etc.)
• Competent with command line and scripting (PowerShell, bash, etc.) for advanced administration and automation
• Familiar with web services/protocols and database/application relationship (IIS, NGINX, APACHE, SQL, MYSQL, MARIADB, PROMETHEUS, etc.)

Physical/Mental Demands

• Desire to contribute in a progressive IT department
• Must be able to quickly establish rapport with non-technical people
• Self-starter who has ability to prioritize tasks and stay organized
• Excellent oral and written communication skills
• Must make details a high priority
• Comfortable being on the telephone for extended periods
• Enjoy talking to people and putting them at ease
• Ability to work extended hours as needed for some projects or events
• Ability to lift and carry up to 50 pounds
• Ability to work on multiple tasks simultaneously
• Ability to work productively despite frequent interruptions
• Consistently demonstrates a high level of integrity and professionalism

Working Conditions

• Work is typically performed in conventional office and technology environments.
• Duties involve working closely with others, under pressure, and through interruptions.
• Some domestic travel may seldom be required.

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell.
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life.
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment.
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.
• We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ.
• We believe God's plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female.
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.
• We believe God wonderfully and immutably creates each person a biological male or female. These two distinct, but complementary sexes together reflect the image and likeness of God. Rejection of one's biological sex is a rejection of God's merciful design and creative order.

Expectations for Ministry Employment

• I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
• I understand that BGEA is