Customer Order Management Representative

Job Description

Job Description

Job Description:

Title: Customer Order Management Representative

Location: Nashville TN USA 37214

Duration: 06+ Months (with possible extension).

Shift: First shift (This is a hybrid role 60 - 40, working Monday and Tuesday in office are mandatory, the third date candidate can pick between Wednesday and Friday, the rest of the two days of the week candidate can work remote. Working hours are 8am-5pm but the hours can be flexible to 7am-4pm.
Pay Rate: $24.00/hr.

Description

Job Description:

• Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

Key Responsibilities:

• Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:
• Act as the single-point-of-contact to Client customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Client processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
• Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
• Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures and metrics.
• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.

• This is a hybrid role 60 - 40, working Monday and Tuesday in office are mandatory, the third date candidate can pick between Wednesday and Friday, the rest of the two days of the week candidate can work remote. Working hours are 8am-5pm but the hours can be flexible to 7am-4pm.

Top 3 Skills you are looking for:

1. Candidate must be bilingual - Spanish and English - Written and verbal (required)
2. Experience with Excel
3. Order management experience

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals

Company Description

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals